The UPS Store — Local services in Buffalo Grove

This is my neighborhood UPS - unpleasant experience as the public notary (Al) at this location refused to notarize my property sale documents toady! He indicated that non Cook County UPS store locations have corporate instructions NOT to notarize any property sale documents for Cook County. When I inquired if this was a recent development - he rationalized it by suggesting that there have been fraudulent documents floating around for Cook County and that I have to take it to a Bank where they will take my fingerprints before they notarize Cook County property sale documents. By this time it was obvious that the public notary at this location was just making stuff up; left my neighborhood UPS store not to return again. This location is super convenient (walking distance from my home) - realized how redundant it is with other more functional UPS locations within a 2 mile radius.

Notary public at one of those other UPS locations gave their full attention and patiently helped me with...

Older rep with beard was rude. I have used many UPS stores but this was the first time at this location and the last. I was shipping a package for my son. Rep asked what was in the package. I said I wasn’t sure but it was probably computer parts.l said I was never asked that question before other than if it was perishable, etc. so I texted my son as the rep waited and my son confirmed it was a computer part. I told the rep and he said, “well you said you didn’t know what it was and I can’t ship it without knowing”. I said that I just confirmed and told him what it was and he proceeded to cut it open to confirm we weren’t lying???? Then he taped it up and pretended like everything was just fine. Nope. Terrible customer service not believing a customer. I said that when I walked out. I hope he doesn’t do something to...

When I arrived it was obvious the employee was having difficulty processing a transaction for another customer.

Since my package was labeled and ready to go I politely asked if I could just drop it off. To which the employee responded to me quite rudely. It was obvious he was exasperated in his inability to perform his job for another customer but why take it out on me?

I thanked him and after I put the package down on the counter he told me that he would not be able to get to it for a while because he’s in the middle of another transaction. (Duh) I said thank you again and left questioning if I would ever use this location again.

I understand there’s an employee shortage and I always try to be polite and patient these days, but it may better to have reduced hours than have your employees antagonize...