Wayfair — Local services in Burlington Township

My advice is not to order through Wayfair's gift registry. This process has been an unmitigated disaster. Two weeks ago, I ordered a gift to take to my relative's bridal shower. Wayfair's default "ship to" address is the bride's. Their website does allow you to specify another mailing address, so I added my address. Shortly after placing the order, I received an email notification verifying my order but also informing me that I would not be receiving further emails regarding delivery - all subsequent communication would be sent to the bride. Huh? I was the purchaser and I had specified that the gift be mailed to me. When I called to complain, I was on hold for 28 minutes. Two weeks later, I called and was told that the gift had been delivered to my home address. I of course, had not received it. The rep then informed me that they could not tell me whether or not the gift had been delivered, she was only able to speak to the bride. Again, I was the purchaser, so I should be privy to this information. I do know that several other shower attendees have had the same issue with Wayfair. I also know that I will not order anything again from Wayfair. The customer service reps were incredibly...

So I ordered a couch, the couch was never delivered ... so I asked my bank f To open a dispute.. once the dispute was 20 days old wayfair charged me AGAIN! This is thier answer.........

When a dispute or chargeback is filed with your bank, it can sometimes result in a temporary re-charge on your card as part of the standard dispute process between banks and merchants. This is not an additional charge initiated by Wayfair, but rather a part of how banks handle disputes. Once the dispute is resolved and the cancellation is finalized, you will receive a full refund for the total amount of $347.51, and you will not be charged for the order. You will receive an email confirmation as soon as the refund is processed, and the funds should appear in your account within 3-5 business days after the dispute is lifted. Please know that we are not authorized to charge your card again without your consent, and no further charges will be made. If you have any other questions please to contact your bank and inform them that a refund was requested today, We also sent an email to confirm...

I have had an absolutely horrible experience with this company. I called to confirm they knew they would be delivering on a military base and knew which checkpoint they would need to use to enter, and that they would need proper ID to pass a background check. I was told they were aware and prepared but they would make a note of it. However, delivery day comes and they don’t pass the background checks. They reschedule 5 days later and assure me that this will not happen again. Delivery day #2 comes and the exact same thing happens again. I was told I would receive a call letting me know whether my furniture could be delivered the same day or not, but I never received a phone call. They did refund 5% of my order but I still have not received the furniture I bought and who knows if I actually will. I would not recommend this company to anyone and I will never be ordering from...