Burnsville Toyota — Local services in Burnsville

I write this as hardworking Mother of three. My Husband is very hardworking too. If I could not give any stars I would. From buying are car outright in Iowa the Dan Deere Bothers where we got treated like a problem from the start. They uocharged us $1000 for coming out of state, we got an out the door price before we got there and then they tried to get another $1000 which we ended up have to pay $150 of that for no reason. We were hardly looked at and were tried to get pressured into buying more warranty they even had my Husband and I take turns so they could work on us separately to try to convince us. We felt like since we were paying cash we we nothing to them.

After leaving Iowa with are new vehicle we looked forward to being treated better in our hometown of Lakeville with Burnsville Toyota being our nearest dealership where we were told we'd have five oil changes and warranty up to 25,000 miles.

From the first time going in, we had a problem as we were to at Dan Deere that our vehicle could pull 5000lbs which Burnsville informed us it was only 3500lbs. We were grateful to know this. So the experience started out good. So we thought they are so good.

Then the second visit..... they said did oil change found no problems but you need a new air filter. I had also told them it was making finny sounds. Maybe a bearing. They told me just irregular tire wear nothing to worry about. So after 10,000 miles and waiting 2hours with an appt they tell me that I felt oh no the nickle and dimelibg has begun. And it did. Anytime I told them this should he coveted they found away around it.

Third visit, 15,000miles. Your oil change is complete. Nothing to report. Told the same noise but noticed the car is pulling to the right. Oh let's check alignment. After 2hours in waiting room. Yup alignment which was vausing irregular tire wear was off here's $225.00 bil we fixed itl. But we said we thought it was under warranty. Oh well it is till 25,000 miles. Oh they said sorry at 12,900 miles we don't cover maintenance wear and tear. Told them ummm we never heard that tier in the warranty and from my last visit I had same complaint so that was 10,000. I'm not paying this.... was treated super rude by service department.. let me talk with my manager. I Saud let me talk with him. He Saud he would and came back and said we'll cover this and run under the warranty I said thank you.

Fourth visit 22,000miles. Had dirty looks as she's here again.... and was taken was there again with all my kiddos for two hours. Told oil change was good. Nothing to report. I went to help desk with paperwork and specifically asked do we have one more free oil change the lady looked and the computer said yes. I said thank you.

Fifth visit the sticker inside the car said next service oil change 26,500miles. Made appt. Same annoyed look by emplyees when arrived. Come in and said this is my last oil change and I said my key fob wasn't working great. The service guy looked at mileage and then the fobs and looked at me told me the fob is a $6 battery and looked at me like I should take care of it myself and I'm not going to help you. Soooo rude. And then he came in and looked up our car and said it's over 25,009miles you're out of warranty we can service you for a charge and the service is just a tire rotation. He said "you get five services which include two oil changes and three tire rotations" I was absolutely so shocked by how rude he was but also that the sticker said to come in after 25,000 (26500) and that he literally said I can do a tire rotation for $45 and your vehicle can go 10,000miles on an oil change even though the sticker said it was due for one.

This location cares nothing for you unless you're ignorant and will trust them and pay any fee they can dig up.

We left not know when our official last oil change was and we were given no grace at all. Toyota is trash as far as customer service goes. And we coukd never recommend Burnsville Toyota or Dan Deere Toyota to anyone.

We are so disappointed. And still feel so...

Avoid this dealership.

I purchased a 2020 Tundra Pro from this dealership. I have had zero experience with this dealership and I went there because the Tundra Pro is a rare vehicle to find. Burnsville Toyota had one available with the necessary after-market accessories on the vehicle.

Sales representative Joshua Fisher was respectful and understanding. I also had a positive experience with sales manager Kevin Xiong. I applied for a loan with Toyota financial and spoke with finance director Dominic Martinez. I never once imagined that a finance director would actively use aggressive sale tactics to encourage me in purchasing an extended warranty to include a "burnsville package". To keep this simple and short, I was a victim of signature by swindle.

Several days later I noticed the charges from toyota financial. I called the dealership and spoke to a Mike who stated, '"You signed for it". Mike clearly had no customer satisfaction on his mind even though the dealership proudly announces it.

The next day. I went in and had Dominic Martinez cancel both contracts. He initial and dated the cancellation on my purchase contract and informed me he will cancel the contracts when It registers into the database. Two weeks later I called Toyota Financial and they informed me that the contracts were never cancelled. On this date, my vehicle license plate permit expired.

I called and left a voicemail with Dominic Martinez with no return calls. Frustrated and upset since my payment were due soon, I personally find customer relations manager Anna Schneider on the Burnsville Toyota website. After speaking with her, I finally located a respectful and compassionate employee to assist me in the matter. Anna was able to talk with Dominic Martinez who admitted that he had "lost" the contract forms. I was shocked and confused how a finance director had lost the forms!!!! Anna informed me that my license plates were at the dealership. I informed her that no employee of Burnsville Toyota notified me of the license plates and the discovery of my license plates were only addressed when I informed Anna. Anna apologized for all the mistakes that had been made. I informed Anna it was not her who had to apologize. Anna issued me a refund for one of the contracts and I had already personally called EG Assurance to cancel the other contract. Anna next day shipped the check and license plates to my home.

After hanging up with Anna, Dominic Martinez called me because I informed Anna that I wanted a personal apology from Dominic Martinez. Dominic Martinez acknowledged his mistake and absorbed my vocal disappointment.

A day later, my title arrived and I noticed that my birthdate was wrong on the title to include the purchase contract. A mistake I felt that a finance director shouldn't had made if he wasn't busy trying to swindle me into signing for additional contracts.

Again, I called Burnsville Toyota and the line was picked up by customer service employee Kayla. I informed her of my situation and she told me that everyone that could had helped me was gone for the day. I called around 4pm central time. I asked Kayla if I can speak to administrative personnel to assist me and without any response from Kayla, I was transferred to sales manager Michelle Leick.

I explained to Michelle about the handful of problems I had endured with her dealership. Michelle informed me that she will call me the next day to fix the birthdate problem.

The dealership has all my information and knows how to contact me. I've tried contacting the correct persons but they had eluded my phone calls. I will file a report/review to all review databases to include the BBB, the office of the Minnesota attorney general and the U.S. department...

I bought my first vehicle at Burnsville Toyota in 2016, and very much considered myself to be a “customer for life”. I’ve been bringing my Tundra to the dealership for oil changes since 2017. I work during the week and often have to bring my truck there on Saturdays. I am fully aware, as I have been for years, that it is appointments first on Saturdays, and walk in customers will be serviced when they can squeeze them in.. on Saturday 06/14. I arrived without an appointment at 9:15 AM. I pulled up to the no appointment door, and when I walked in, they invited me to pull my truck right into the service bay. Ryan, the service advisor told me that it could be a while, and I said I was aware that it could take some time, given that I didn’t have an appointment. In the past, I had waited over two hours on a Saturday for my oil change, but someone had always communicated with me when it was taking that much time. I was fully prepared to wait two hours, but at the 2.5 hour mark I started Wondering what was going on. I intentionally waited till 12:00 PM before going up to the service counter. I inquired about my vehicle, but I could see you was sitting in a staging bay, not being worked on through the service department window. The representative at the counter went and got Ryan, the service advisor that I had checked in with. Ryan asked me how he could help me, and I said it had been three hours since my arrival. He simply stared at me, and replied “Yep“. I asked him if they’d even started working on my truck yet, and he said no “no time guarantee without an appointment. At this point, I had no more time to donate to BT, so I told him to pull my truck around. I walked outside to meet Ryan, and I told him that in the past I had always been made aware when service was going to take this long, and that this was unacceptable. Waiting there for almost 3 hours without hearing a word. He replied that they had over 100 appointments, and that’s just the way it was. I asked him if he knew that they had that many appointments when I checked in, and he said that they were aware. He kept repeating, “no time guarantee, man, no time guarantee, man”. Through both of our interactions together, he never used the word sorry once, repeatedly referred to me as “man”, not sir, and there was ZERO Attempt on his part at reconciliation.

Ryan’s attitude towards me was absolutely unacceptable, and I haven’t been talked to like that in a customer service situation in many years.

There’s another Toyota dealership within 3 miles of my home in Bloomington, I had remained loyal to Burnsville up until Saturday, now, I’m...