Tri County Equipment — Local services in Burton

I paid for an additional warranty on top of manufacturers warranty & when I needed to make a claim they would not honor warranty for a simple belt replacement. This place sucks, the customer service is unprofessional, and they charged me for services they didn't provide. TriCounty Equipment of Burton is the worst, any other service provider for john deer would be better. Thanks for responding (7 months later 😒) Very unhelpful & an obvious attempt to remove my negative feedback. You didn't find my warranty because it's under my wife's name. You want to see the paperwork that proves you backdated the purchase 3 months when the tractor was purchased instead of the warranty purchase. And it was still 1 day inside that warranty and you wouldn't cover the belt because it was the weekend! Never used one time in 3 years and you squashed it when it was time to make good on that! Like I said unprofessional and the...

I would never recommend coming to this establishment. Their mechanic just hit my car and tried to drive away to come to work after cussing me out at the stop light. I follow him and take pictures of the damage and the manager proceeds to come out and tell me that I had to stay in my if i want to wait for the cops. I tell him I actually am a customer of this place for my tractor and told him what happened, his behavior and how his employee had spoke to me. He then says "He's doing what I want him to do so not my problem." I will NEVER give them my business again. So if you use them for your lawn mover service just know them...

Terrible... That's the only word I can describe how my experience was here dealing with the service department. I dropped off a mower to have a tire replaced and after almost a week I had still not received a call to let me know it was done. I had to call up there to figure out what was going on with my mower. After contacting them and then finally finding that my mower was done they then told my that my bill was more than double the original estimate. I never received a call to authorize any more money that what was originally discussed. The lack of communication was surprising. I will never take anything else to this...