Armstrong: Butler Store — Local services in Butler Township

• If you have Zoom Pro service see below!!! Good Customer Service is like drawing from a hat at Armstrong, A little background info about myself...I was a TSR at Armstrong(2 + years) and the company actually does give good customer service if you speak to a representative that instinctively cares, but chances are you will not, and Armstrong treats their employees like a Step parent would treat a step kid (you are lucky to be working for us) mentality, they hire all customer service personnel in at part-time give mediocre pay no benefits and some free services, but what they do not stress enough is that they have a 6 minute average talk time statistic for internet technical support (TSRs) so a lot of the TSR's will give you the tired old line it is not us, it is your PC, or it is the router etc to get off the call in order to make the call average. Then after numerous calls until you get a TSR who cares about YOU not stats the issue will get fixed all the while you wait without internet or slow speeds They also play the we are too "small" of a company to pay anymore, or give benefits to all employees card, but they charge "big" company prices for slow internet speeds 2nd generation equipment, a hybrid network as opposed to a full fiber optic one (that was paid for by the Federal Government to be done in 1998 btw) If Fiber-to-the-home was in place you could easily have all customers getting 100 GB/s per second each but they want to hold off on that as a slowed down approach to charge more later for a speed that is available in every country but ours. Unfortunately they all do it so pick your poison I guess. If their competition is Verizon they will give faster speed as they have to compete but wheres the integrity in that.

*IF YOU ARE A ZOOM PRO CUSTOMER BE SURE TO CHECK IF YOUR MODEM IS A "DOCSIS 3" MODEM!!!! OTHERWISE, YOU ARE PAYING FOR SPEED YOU CANNOT OBTAIN, MOST MODEMS ARMSTRONG GIVES OUT ARE OLD REFURBISHED DOCSIS 2 ONES, THEY MADE AN ADVERTISED SPEED OF 30 GB/S INCREASE IN MARCH, KNOWING THAT CERTAIN MODEMS CANNOT PULL THE SPEEDS THAT THEY ADVERTISE!!! YOU MAY BE PAYING FOR SOMETHING YOU WON'T GET UNTIL A TECHNICIAN GIVES YOU A NEWER MODEM FROM...

In an era where Verizon regularly drops my calls but charges me $270 a month for data plans that aren't unlimited, and most banks want to charge me a fee to access money from my own account, and the waste disposal company wants to charge me a "convenience" fee for coming back to pick up my garbage after they missed the regular pickup, Armstrong has been consistent and valuable.

Customers want the world handed to them on a platter. This is unrealistic. If a person wants services, they need to decide whether or not those services are worth the amount that they're being charged. If they're not, then they can do without the service. Nothing that Armstrong sells is a basic necessity of life.

Is the data cap and subsequent fee for overusage an an example of price gouging? Maybe. But Armstrong warns its customers when they're about to go over. The customer can certainly stop using the service until the billing cycle completes. In a free market, consumers are not obligated to purchase any service.

Don't want to pay for television service? Get NetFlix or Hulu. Don't want to pay for internet service? Get unlimited data on your phone. Or don't. Go outside instead or read a book. Armstrong owes nothing to its customers. They provide a reliable service at a stated price. The market will determine if they're overcharging.

Armstrong's techs have made many trips to my home over the last 11 years. They're always courteous, intelligent, and prompt. Their customer service and sales department has always tried to match my product needs with their products, without trying to oversell. Support is local, with no language barriers.

I have always recommended Armstrong, and I will continue to do so. And I would urge consumers to consider whether $200 a month is really an extravagant price for 24/7 access to pretty much anything digital in the world, either through television, OnDemand, or high-speed internet access. If you want a quality product, you have to pay for that, at least in a free-enterprise market. I would also recommend that customers compare Armstrong's rates with those of other, larger providers. They may be surprised at...

I guess I just don’t understand what exactly I’m paying for in full every month if this internet provider only picks and chooses when it wants to work rather than the 30-31 days a month I should get because I pay for that. If you can’t provide service that’s reliable then I shouldn’t be expected to pay in full each month for that. The only way to fix this if you can’t just fix your service is to provide discounts or percent off people’s subscriptions because of your inability to provide the services expected of you to your paying customers. I don’t think anyone signs up to pay for “sometimes maybe one day if then” reliability. If you can’t hold up your end of the bargain I just don’t understand why the customer should be expected to hold up theirs in full. I truly don’t mind paying for goods and services, if they work and are reliable…. It’s that simple. I was hoping that me coming to this review section would leave me thinking it was perhaps a personal issue with my location or modem or something but based on the reviews this seems to be a running theme for this company/location. Which this is what really implored me to leave my review as well, because if a company can’t fix their issues and also provides no genuine apologies or other forms of resolution for their mess ups, the only thing customers can do is leave honest reviews of what that company is really like to have for others to be aware of and then hope they can find a better provider out there that...