Butler Agway — Local services in Butler Township

TWICE I went to the Butler store online and ordered one terracotta "strawberry jar" (aka herb pot). Both times they showed (2) were in stock, so I paid and was going to pick it up. But TWICE they were actually out of stock.

Their customer service sux, too:

The first time, I received an email stating they were refunding me (that's when I re-ordered again approx. 4 days later). The second time I ordered I called the store just to be sure that they were open and I could pick it up. The employee who answered the phone couldn't even look up my order! ??? She said that the owner receives all the orders and that he wasn't in the store that day (a Saturday). She took my phone number and said that he'd give me a call on Monday. Monday came and went. No phone call, NO email or text about anything. Three/four days later, I went to check on my order. I still had the same window open on my PC, so when I refreshed the page, I saw it was cancelled AGAIN (out of stock). I'm just hoping that I see a credit on my CC statement soon.

They've either got to be living under a rock with no POS service (that's point of sale - not piece of #@*+), OR they're not taking inventory. The least I would have expected was an email apologizing for being out of stock (or text, or phone call) and telling me that they'd call me FIRST when/if it was available. What a waste of time. Ended up getting one at The Home Depot, although I tried to...

Butler Agway isn’t just a store, it’s a true community hub. As a small business owner, I’ve had the privilege of working closely with them through monthly nail trim clinics and community events, and I can honestly say they go above and beyond to support local initiatives and animal lovers alike.

The staff is always helpful, friendly, and genuinely invested in the people (and pets) who walk through their doors. Whether you’re picking up supplies, browsing for something new, or attending one of the events they host, you’ll leave feeling valued and welcomed.

Butler Agway has played a big role in helping our business connect with more pet owners, and their consistent kindness and support has meant the world to us. We’re lucky to have them in the...

the first time i walked in, i had to look for syringes for my cats to give penicillin to. i was desperate, and got freaked out until i asked the cashier there who had at first guided me to an area with many items before having to rush to the back to being out a 3cc syringe(perfect!).

long story short, i was able to keep my kitten healthy because of this place and the helpful staff.

update: I met the store cat! he's gorgeous and made my day...