GM of Butte — Local services in Butte

My other review was posted under Stephen Reavill, for any references I make here.

So, after some all of the previous stuff I mentioned in the other review happened I came back to the dealership because my truck was breaking, it had developed an exhaust manifold leak, miss fires, burning through gas to the point I got 4 MPG, spewing out white smoke all because the GM dealership told me to 'Drive it until it brakes' well thanks for that advice because it basically totaled my truck. So, now that I needed a new truck and my only vehicle was not really trust worthy to drive anywhere else safely, I took it back to this dealership to see what kind of trade in I could get on it, and I figured I'd give the sales department a chance to prove their worth. So, I get there I talk to this sales guy and he asks if they can take my truck into the shop to investigate it to give a trade in value. I told him no because I don't like the shop and I already tried taking it in but they wouldn't do it as I explain in my other review. So he goes and gets his boss, who presents himself to me as the owner of this Dealership, So I tell him the same thing I wouldn't let their shop look at it because I refuse to allow them to touch it. So he says okay and we go out to do a quick scan over my truck so he could give me a value. After looking at it he says his value on it would be $5,000 which was more than generous. So I asked him, if that just a trade in price or can I just sell it to you for that price (Because I wasn't sure where I would be buying the replacement vehicle at the time) and he said it can be either for trade in or a cash offer, and I ask the same question multiple times just to make sure I was clear on it. And the sales guy even said 'When we make an offer we don't go back on it' and I told the sales guy and the owner of the dealership that I still needed the truck because it was my only vehicle and I was in the middle of moving my stuff into a storage unit because my lease was ending soon. So they said that's fine and to just come back when I'm ready to sell it and or buy something. And while there, I also asked to see what new trucks they had available and pricing to get all of that information to compare it other places. Well, they tried running my credit score and all of that to get me financed before they would really even take me serious about buying anything, which was confusing because how am I supposed to know what I need to qualify if I can't even look at the trucks and get a solid out the door price first? So long story short, they couldn't get me approved for anything so they wouldn't talk to me anymore basically. So I thought okay I'll go figure out my own financing and look at other dealers. A week later I come back in because I had forgot to mention I had an aftermarket remote starter in my truck and was wondering if it would add any value or if I can just remove it so I can install it in my new truck (which I still hadn't gotten yet). And the sales guy went back to talk to the owner guy and came back and said the 5k dollar offer was not a cash offer and they wouldn't add any value to it for my remote starter lol. So, basically they lied to me by saying they never go back on their offers and the offer was from the owner of the Dealership! I guess he's not good for his word? I'll be honest, my truck was barely worth 5k in perfect condition and it was not in that at all, but that being said you can't give me an offer and tell me it's good forever, and then not stay true to your word.

So I call up DaveSmith in Kellogg Idaho and I got a great deal on a new 2018 Silverado 2500 HD Crew Cab work truck. And they were very helpful and nice to me. Fast forward to about 4 weeks ago I was in Cali and my new truck got flooded on a drive on beach, totaling it. I called up DaveSmith again and bought another new truck, 2018 GMC Sierra 3500 HD Crew Cab SLE.

So, congrats on losing out on 2 brand new truck sales because you're a worthless dealership that has a crappy mechanic shop and a dishonest lying owner....

My other review is from Dedalliance.

I've never cared enough to write a review but here I am because of their terrible service. Where do we start? I should start off by saying I've never not owned a GM vehicle and my Grandpa retired from GM after 22 years so this hurts a little to leave a review like this because I respect GM and enjoy their vehicles. This is by far the worst shop I've ever been to and I've lived in 7 different states across the US. So first time they made me mad was when my starter was going out. A guy working in the service department I believe was a manager told me to just 'Drive it until it breaks' (Because it's a great thing not being able to start your only vehicle when you're in the middle of no where) So I told them no you're gonna fix it. They put on a new starter which was a non GM part because it was cheaper. That starter failed within 2 weeks due to some water in it or something (Probably because it was poorly installed) so they upgraded me to a GM starter for free (Which is the only good thing they've ever done). and then issues with my transmission they weren't very helpful. But just recently my computer is having problems in my truck so I took it in to schedule them to look at it, first off they only do oil changes on Saturday which makes it impossible for anyone that works to get stuff done. But anyway, I was trying to schedule a time to come in and the person working told me to just come back when it starts acting up again. So I'll come back when the computer just fries itself and I lose all power to the truck (Just kidding, I'm never coming back). I've had enough with this dealership and when I buy a new truck to replace this one (For the reasons listed above, lol) I will not even consider them an option I'll drive some where else and spend my money. So congrats on losing a life time of service and sales because the only thing I'll ever buy is a GM. Just because you're the only dealership in an 80 mile radius does not mean you can treat people however you feel like that day. When I walk into a business I expect them to listen to what I tell them and fix my problems and then I pay them, I have no problem with that I'm honestly at a loss to why I'm always told to come back when something breaks? No, it's called preventive service and I do not appreciate being told to just wait until something breaks, this is my only vehicle I can not afford for it to not start up every morning. I took it to the dodge / Jeep dealer in town and they set me up with an appointment in 5 minutes simple as that, they didn't tell me to just let it break some more. I'll never go back to this dealership. It's a shame they put a bad name to a good brand that supported my Grandpa and our family for 22 years and I'll be sure to tell everyone to never come here. I'm still at a loss, all I wanted you to do is take my money and tell me what's wrong with my truck? I'm not waiting until it breaks and I'm stranded in the middle of no where. My family is a GM family, you are not GM, you are not worth the GM name and never will be. I'm disgusted by this and it's honestly sickening. I'm sad I even have to give a 1 star review, but it doesn't go to negative...

If you HATE buying a new car like me, and dread the whole process that seems to take up your whole day. Also dealing with sales people like I do. Keep reading this review!! I found a car I liked on Facebook Market Place, But it was advertised at Butte Auto. I really didn't want to go to a car dealer; I'm more of a pay cash for my car's with a privet buyer kinda women. Except, I really liked this car. So I reached out to Kody the sales man who advertise the car. I told him what I was interested in and I was very FIRM on my price point and that I would not go ONE PENNY! over my budget also, that my monthly payment could not exceed my monthly budget as well, no exceptions there either. I also told him what I would give as a down payment and agin told him I was firm in this, I would not give a penny more. He understood and said " let me see what I can do and I will get back with you" He was very punctual in his response with me and we set a time to look at the car the next day. Upon arriving he had the car started and ready for us to view and test drive. I asked him where we were in my budget and could he make it happen. I will admit I'm very cheap and I did not think he could meet my budget demands for total cost, down payment and monthly payments. But when he said he met it and a few dollars under I was shocked! The whole process took 2 hours. We were in and out in 2 hours! Kody was extremely professional, Kind and so very easy to do business with. He was just not your typical sales man. He was very down to earth and genuine. He did not Make me feel like I was just another sale to make or commission check in his pocket. He went above and beyond to help us feel comfortable in this whole process and he met all our requests. I was VERY! happy with my experience with Kody at Butte Auto. If all car buying experiences could be this smooth and relaxed I would have always gone this route. Jenn in Financing was also a dream to work with she had everything ready to go for us and we were just as fast in her office. We had a question for the service department on our new car and Kody went and got the service department manager to come speak with us and he was just as wonderful to work with. At this point as long as Kody and Jenn work at Butte Auto they will have all of our future business in car buying. We will also send anyone we come across their way if they tell us they are looking to buy a new/ used car. We enjoyed the experience so much we will likely even continue to use their services department for regular maintenance on...