Steele's Furniture — Local services in Butte

I bought a new stove from Steeles and when I opened the box the stove was dented in multiple spots. I called Steeles and was told to email their service department. They were quick to respond, but I was told all they could do was give me a $50 refund and I would need to go through whirlpool for the warranty claim. I called the service department to see if I could get a replacement stove or atleast work with them directly instead of whirlpool since it was a brand new unused stove. I was told a manager would call me back at some point. I heard back 2 days later and I was told I could get the $50 refund and they would order the replacement panels for me. While not ideal it was atleast better than just being sent the link to whirlpool.com like I had gotten via email. I chose Steeles so I could support a local family business instead of a large corporation, yet I feel like I'm dealing with people who do not care about the customers or their products at all. I'm very disappointed in the standards Steeles has in place for quality control and customer service. I would not recommend shopping at Steeles after...

I purchased a Lazyboy Rocker Recliner from Steele's during their Sunday Sale. They called to schedule the delivery and made me wait all day before I called to see what the problem was. Once they finally decided to deliver the chair it Smells Horrible! It Smells like it was stored next to something very Stinky! I called the next day and was told Immediately that I couldn't have my chair back and what would I like for them to come remove the chair with No solution, I was Very Sad! I have purchased from Steele's before but will NEVER AGAIN! The smell is so Horrible it leaves the smell on my clothing, it isn't New Chair Smells it STINKS! I am Very Disappointed in the way I was treated when I call them! Please remove me from your...

Bought a freezer from them after the first of the year. And it didn't work from day 1. Called them about it and they said according to the manufacturer they had to send a tech out. They were not much help. I got in contact with the manufacturer and they told me if I would have gotten ahold of them first they would have had a new freezer here within 5 days. And here I am first part of march with no freezer and all my meat in a cooler on ice waiting for the parts to arrive for a brand new freezer. THANKS FOR THE TOP NOTCH...