Tractor Supply Co. — Local services in Cambridge

Im about an everyday shopper at tractor supply and today i had a simple return of a product that had malfunction. I called easton and asked if I could return it without a receipt since it had been misplaced and they said no problem I would just have to accept a gift card which I had no issues with since we shop at tractor alot. I was headed to Cambridge to do some shopping so I asked if it was ok to take it there and they told me should be no problem since all tractor supply stores are same. I went in and the front cashier greeted us and after I explained reason of visit another employee who identified herself as Beth stated her store would not honor such request without receipts, then proceed without question to express herself about the Easton Tractor supply stating Easton can do it they are even capable of lowering baby chickens prices from $1 or more among other things so take it there, I stated that several weeks ago at this very Tractor we were offered chicks as low as 50 cents when holiday weekend was about to hit and her staff stated they did not have anyone to take care them and needed get rid of. That day i even purchased some myself and should be on my rewards account but did not even bring up as she quickly responded not true she is the manager and she would know and that did not happen. I did not want to continue this conversation with her as it was clear she was not going to help or resolve our issue, so I advised I was calling the Tractor Supply in Easton which I did and immediately said bring it to us and we will take care of you. I went back in to store to let Ms. Beth know Easton was taking care of it and noticed as I was walking out her and other two staff members as they watched me walk out making some kind comments and laughing. This was a very bad experience getting called a lier to not getting the help i needed and if it weren't for the good staff at Easton I would have closed my accounts and never shop again at tractor supply. Tractor supply has a large poster about customer satisfaction and it was clear Cambridge md tractor supply failed. THANK YOU! Manager Frank" from Easton Tractor Supply for knowing customer satisfaction motto...

I normally come to this store and am very satisfied with the employees. Today not so much. As I was paying for my purchases I told my husband to go ahead and take the huge bag of dogfood he was holding out to the car I was told by a woman named Megan he couldn't until I payed for it. Which keep in mind I was paying for it. Then my husband asked her a question and her reply was a very snippy. "No clue" as I said I love this store. But never have I been treated so rudely. I hope this was a one time thing. I would hate to have to drive to Easton to do my shopping. But as I said I really enjoy the people who work here and have not had this...

The 4 Stars are for Tyler... who helped me fill a propane tank. He was VERY polite and personable and helped me carry to my car ~ (without me asking, too) the (heavy) filled tank, a small bag of cat food AND a 100' garden hose (somewhat on the heavy-side), that I had purchased this evening. No stars to Nick who did not help me get the heavy 100' Garden Hose down off the shelf and up to the check-out counter. When he located the garden hoses, he simply pointed towards the end of the isle and rudely said, "down there". I have never left a review for Tractor Supply... yes, this is a 1st!! PS...I am...