Audiowerk — Local services in Campbell

So here is my experience so far... I would give them 0 stars but thats not an option. 3 sets of subs and 7 visits later here is what happened:

I bought 2 TW1 JL subs for my Ram and all the recommended equipment. I made sure to follow what JL recommends perfectly. A couple months later, I start noticing a weird smell, I am told that they are just new sub smell, then a couple months later they blow out..

I was then told that they will warranty the subs, send them in, but I suspected bad wiring and asked them to check this for me. Anyways, JL honors the warranty and I am told that the TW3s is what AudioWerk's recommends by JL and I could just pay the difference from the TW1s. From the time the subs were pulled to the time the new TW3s came in was about 9 weeks. I made sure to ask things like "will these fit in my current box?", "will these fit under my seat?", etc all before we even decided to go with the TW3s... They say yes. The new subs come in and they are too deep for my box. So they were wrong there. They have to order me a new box and they keep my old box (I am pretty sure my old box was more expensive than their new box but whatever). New box gets installed and its pressing up against the underside of my rear seats. I instantly question this and ask them if that is enough clearance and everything..

A couple months later we go into lockdown. I rarely drive now and mainly work from home. Even when I do leave the house, its not always in the truck so not much miles at all with the new system. One day I noticed they were sounding kind of weird. I pop the back seat up and the subs are literally melting onto the bottom of my seats from the vibration and friction plus it pressing up against it. I call them and make an appointment because they need to fix that.

They pop out my old subs and it takes 13 weeks for them to get in new subs for me. My rear seat is permanently damaged. To make matters worse, I paid out of pocket to buy spacers to raise my rear seat up so they can get it to fit correctly, and it still doesnt fit correctly. Even when I came in to get the new subs installed, they at first were acting like I would pay for the labor to install these spacers, but I told him no and luckily he listened or else it wouldve been a lot worse than a bad review.. Before the box was too tall, now the box is too wide and rests on the spacers. Its no longer hitting the bottom of my seat, but its floating rather than seated cleanly. But my biggest problem with this place is that this was just fixed in February and I am already hearing weird things with these subs. I swear it is a wiring issue. I just dont want to go back here though. If it blows out again, Im just going to take it to a new place and send them the bill for everything plus new rear seats. This is ridiculous. Do not waste your money...

I needed just a simple car stereo replacement. Nothing fancy, just a replacement for the 15yo stock POS.

I called at 5:10 PM to ask if they could install today if I made it in by 6 PM (they close at 7 PM). The guy on the phone told me that he would reserve me a slot at 6 PM. So at 5:15 PM, I left Gilroy and rushed up there, making it there at almost exactly 6 PM.

The salesman asked what I was looking for, so I explained to him my incredibly simple needs. I want something that will allow me to listed to NPR, has Bluetooth, speakerphone, and (most importantly) a working volume knob. He showed me the simpler options, with no up-sell pressure.

I purchased the deck, paid for the install cost and wiring harness. He took my keys and drove my vehicle around back, telling me that it would probably be a bit over 45 min for the work. So I sat down and answered a few work emails.

Not 20 minutes later, I see my car being driven back to the front. The installer dude asked me for my phone so that he could even pair it for me. After setting that up, he gave me a very brief overview of how to use it.

Within 30 minutes of my arrival, I had purchased a deck, had it installed, and was on my way. The service here was incredible. I read all the amazing reviews, but somehow my experience was even better than expected.

I highly recommend this place. The prices are very reasonable, but the service is what makes it. It is probably slightly more expensive than if I had gone to Best Buy, but I trust these guys infinitely more than any "Geek Squad" yahoo that might have worked on my car at the big box store.

If you need any kind of car audio or alarm... GO TO AUDIOWERK! You won't be...

Bought an alarm spent $200 they didn't hook up the switches in the door so basically all I have is a shock sensor. I brought it back to the guy he wants to charge me more for installation and parts. Door switch for jeep are $9 on eBay and you need a Phillips screwdriver for one screw on both doors and the plug is already there. So he wanted to charge me 50 more dollars to make my alarm work other than a shock sensor. They sell a battery operated portable device it does everything my alarm does (same 150db alarm w/shock sensor and remote) for $18 on eBay or Amazon. Zero customer service or good business practices for that matter. He should have recognized this before doing the install id be paying $200 for an installed shock sensor alarm. They didn't even Mount the relay the zip tied at two other wires, horrible install. The blue blinking light is double-sided taped to the...