Boost Mobile — Local services in Campbell

Last week I probably would have rated Boost 0/5. I was having issues with my phone. I went to 3 other stores over the past 5/6 days and every person I saw either was flat out rude, didn’t know what they were doing or tried to sell me a new phone without even attempting to fix my phone. By the time I visited this location I was beyond fed up and honestly ready to get rid of boost and go to cricket but I didn’t change because I don’t want to lose my phone number. I didn’t expect much going in but I need my phone for work. The woman working at the Campbell location named Desiree is truly a God send! I was so irritated and tired of trying to get my phone to work she was so kind and friendly. She listened to my issue was able to get my phone working and even explained to me what happened. While she worked on my phone we were chatting and she was so funny and relatable I really enjoyed our conversation. She is also very knowledgeable I was honestly impressed. Financially I’m not in a position to buy a new phone right now but I promised her when I do buy it will...

I am not very good with technology. I come in at least once or twice a week for help. The young lady that works there is always smiling and sweet. She always fixes my issue and explains to me exactly what she did. She takes time with me and doesn't make me feel like I'm bothering her. When I got a new phone she put all my stuff on my new phone and put the screen glass and case on. The last person who sold me a phone took my money and rushed me out the door. The young lady there now is the only worker I go to. If she's not there I just come back when she is working. When I go in when someone else is there they act like they don't know anything and don't even try and fix it. The regular girl can always fix it within a few minutes. I don't remember her name but she is the African American young lady. She's the best. Every worker should be like her then boost would keep...

First, this store is awful. Used to be good, but last time I was in there trying to get my phone setup they kicked me out of the store without setting up my phone sim and all. Secondly, without even having signed a contract boost all but bars you from leaving their services. Their customer service is awful and unresponsive. Getting ahold of one of their agents is a miracle and almost impossible. This service is so terrible that you'd be doing yourself a favor by throwing your phone into a toilet, instead of trying to use what...