Rocky's Ace Hardware — Local services in Canton

We went into the store for one item but saw some patio umbrellas on sale for $59.99, we talked to a sales associate and he said “grab them while you can- they’re going quick”. So we brought it up to the register to pay and it rang in at full price. So the cashier called the manager over and the manager said “no that’s full price”. We told him that the rack AND the associate said they were on sale for $59.99. The manager said “well that sales associate is just a dumb kid and has no idea what he’s talking about”. We were shocked that he would even talk about his associate like that. He immediately got wicked rude with us, so I just put the umbrella down on the ground and left the other item we were about to buy on the register. I can only imagine what he said to his poor sales associate after we left. I feel bad for the kid. We will not ever go back to that store again and will be spreading to our friends and families how rude this man was to us and to his employees. The guys name was Joe and he is considered a “team leader”, a joke of a team leader talking about his...

I was in the store early this spring and got a good buy on a patio umbrella. The service was great. An older gent went out of his way to go into back to get the right one for me. Great service!

Last Saturday I purchased the last Duracell 6 V 28A battery for my camera (I'm a photographer). These batteries are hard to find. So at check out I asked the cashier to please order more. He said he would see to it.

I went in today, hoping that the store ordered more, but it wasn't on the battery stand. I proceeded to look for help and a gentleman said that it maybe on the truck today, but to go ask the cashier because he was busy at the time. I went to the front of the empty store and the cashier called someone named "Joe" who said he was tied up right now! So in an empty store at 10:30 am everyone was too busy to help me???

I just left the store feeling like I need to be spending my money somewhere else... I ordered the battery on Amazon and it'll be here...

Don't get me wrong. This place has a pretty good selection of items you'd expect at a medium sized hardware store. Customer service was practically nonexistent - as far as I could tell it seemed they only had one employee and he was at the register. The other, bigger issue if the prices. While a couple items were reasonably priced, the vast majority were majorly overpriced. Similar or even more than you'd pay in downtown Boston or Cambridge. A little too steep of a mark-up for Cobbs Corner, if you ask me. But if you've got a home emergency (leaking water pipes or something like that), this store will probably have what you need and if you live nearby it will probably...