Ubique Group — Local services in Canton

When dealing with this company BEWARE. I have ordered from this company twice and my experience has been a disappointment both times. I placed an order on a Sunday via web. I called Monday for tracking info. Representatives indicated that it was being put in the truck as we spoke. I even received the truck shipment number. I was told by someone “impersonating” the trucking company that it would arrive on Thursday for my Friday event. When I called the trucking company on Friday because my chairs didn’t arrive Thursday they had no information on my order. I again called chairs 4 less and after an hour and 14 minutes, I was told that my order never left the dock because they “ran out of product” Are you kidding me? Four days later, on a RUSH deal, no one bothered to contact me. Oh my goodness. If you are ordering items for no particular date and you don’t care if you get jacked around, this company is a good choice. The supervisor was even so competent as to put order needed by 9-3-18 vs 8-3-18. Idiots. I am an employer as well and these people are not capable of being the front of a business bless their heart. I did get a supervisor named Scott who seemed to be more with it. However, long story short ....... This company will screw up your event if you don’t order months in advance !!! I rate their run around service at a 1 only because I finally got an answer. This is an addition to the above review. I ordered more 60inch round tables and had one arrive dented and I’ve had 9-10 break due to the welds on the legs. BELNICK will not stand behind their products. They asked for pictures of damaged product. I sent them. No answer, I called, I sent more pictures. NOTHING. THIS IS A LOW...

Horrible customer service. Had a defect on a couch I ordered for my store. Bounced me around for nearly 3 weeks saying it needed to go to defects claim, then damaged claim, then defects claim, etc. Then finally told me they wouldn't handle it and I needed to contact my carrier. Waste of time, horrible customer service, avoid.

I'll update this and adjust the rating should this ever get resolved, not holding my breath.

EDIT-Update

Forgot to update this, bumped form 1 to 3 stars. They did end up sending me a new couch, but I had to eat the delivery (think it was 200$'s). So now I have a ripped couch and a new couch, as they didn't want the old product back... I can accept that, but the hassle was not acceptable. I run a business, if a product we send out has ANY issues, period, it's covered, always. Since they did however eventually make some effort (even though I was going to challenge it in full, and my CC company would back me), updated the review to reflect. On another note, everything else I bought from them...

If I could zero stars, I would.

Have bought several office chairs from this company via Amazon. Have been very happy with them.

One of them recently broke while I was sitting on it. It appeared the broken part was small and potentially replaceable. So instead of buying a whole new chair, I reached out to the manufacturer to see if they had a replacement policy or if I could just get the part I needed.

Long story short, it took almost 2 months of back and forth and 2 shipments, I still do not have all the parts I need. The customer service rep recommended that I just buy a new chair from Amazon and refused to refund my payments even if I shipped back the parts.

So now I've gone 2 months without a chair and have spent more money than if I had just bought one through amazon prime.

That's frustrating and a cruddy customer service experience. I will not be buying products from this...