Grobet USA — Local services in Carlstadt

Bought a very expensive watchmakers desk made by Grobet- it is the single most poorly built piece of furniture I've ever interacted with (and I've put together 30+ IKEA pieces). Much of the wood was warped and cracked (over 15 cracked boards), edges were off by 1/2 inch or more, pre-drilled bolt holes were up to an inch off mark from where they were meant to be and had to be re-bored. Many of the nails were coming out and the drawers were all falling apart. Luckily I'm fairly industrious and was able to fix it over the corse of 2 very long work days. Most people would not be able to assemble this horribly mismanufactured monstrosity. They might as well have sent me a $600 box of scrap wood. This thing is total garbage, I'll be issuing a...

I've been doing business and buying Grobet USA, supplies for over 20 years. I've never had any problems with any of their products that they have not immediately rectified. Their staff is professional and helpful and always happy to assist me with any product information that I don't fully understand or may have a problem with when trying to help my own customers. My rep. is always available for any questions and completes my requests in a professional and timely manner! As a jewelry supplier, I couldn't be more pleased with...

This company has the worst customer service. The woman Dorothy that is VP of Sales was rude and extremely unhelpful. I purchased one of their products and misplaced a part. I emailed them and they told me that they would not sell me the missing part. I would have to purchase the tool and throw away the one I have. Who does this? So, let’s add environmentally unfriendly to the worst customer service and rude employees to this review. STAY AWAY FROM...