Amazon Delivery Station - DEW1 — Local services in Moonachie

Unprofessional is the word I would use to summarize my review. The reason I'm writing this review is because of the total disregard of customer service. This company delivers packages from amazon to all the buildings in our complex. We are all seperated by suite numbers. The problem is that sometimes they hire incompetent drivers who don't check the suite numbers or don't care. They will sometimes drop off all the packages to one location on the same street or just a completely different street. All the tenants in my complex have complained about them. I personally had an issue where the driver delivered my package to the wrong building. Amazon told me to speak to them, and so I did. Driver did not have a managers phone number or even a name. So I took down the dispatchers number. Called and asked for a manager and someone named Greg answered the phone. Told me multiple times he would call me back with an update. Did not hear from him until I called. Eventually he blocked my number. So I called from a different number. I was told he was in a meeting. Left my name and number. I guess the meeting was a long one because I did not hear back from him at all. My problem is not a hard one to resolve. Anyone working in shipping will tell you this. It's as simple as contacting the driver who made the delivery. This review wont change anything because they are not a retail business and they are hired by amazon as a third party courier. My advice to anyone reading this is to report them to amazon. That is the only way to fix this problem with them. Eventually with a few official complaints, amazon will terminate them as a courier and no longer use their services. I also would just like to point out that all their "good" reviews on google are from their own employees , which I'm sure they were told to do to hide out all the real ones....

I never write Google reviews, but with no way to contact the station or ensure Amazon does something about it, this is my last resort. I have had 4 packages lost here in the last 4 months, 3 of which were this month alone. Every time I order something from amazon and it is routed here, there's a decent chance I'm not getting it. It will falsely claim delivery attempted for multiple days and then eventually admit the package was lost after days waiting. I don't believe in coincidences; either someone here is stealing packages or they just magically disappear and never resurface. Regardless, it's unacceptable and so unbelievably frustrating. Please do...

No respect for Owner Operator Drivers. Here the supervisors especially the guy named "Amir", don't know how to deal with owner operator drivers and nobody in this facility look upon him, he pretend themselves as the boss of this place. And when I said, I wanna use bathroom and he said go out somewhere and use the bathroom. Can u believe here in this place they don't even allow the owner operator drivers to use the bathroom, which is against law. So Disgusting and when I call them and explain all this incidence, nobody took the action against that Supervisor, instead they terminated me, Unbelievable, this is...