Dr. Hong Xiao, MD — Local services in Carrollton

This clinic took too many patients so that they didn't pay enough care to each patient and you will wait in the lobby for at least 30 minutes even you already set the appointment.

I strongly don't recommend this clinic for any check-ups. Dr Hong Xiao doesn't respect my time. Although I set the appointment but they still made me wait in the lobby for almost 30 minutes. This happened last year that I also waited for 30 minutes. No one came up to explain. If I didn't stand up and shout out, I will wait for longer time.

I complained this directly to Dr. Xiao. She showed up her poker face and apologized with no sincerity.

In the US, patients (or even customers) are regarded rude if they become impatient while waiting to be served. Is it true? oh, I don't think so. The business wants quiet customers like silent lambs, sitting there and doing whatever business wants them to do. That doesn't work for me.

Next year, I will definitely go to another clinic, and let everyone in my social media aware of this clinic's poor management of time and cold treatment...

Way too many patients she accepted that she could no longer handle properly I guess? She's really nice and has a good heart and thorough and she's my doctor in the last 12 years or so but, in the last 2 years things have changed..... Now, I only get less than 5 mins of her time and usually she just keeps on talking and giving generic advice in a rushed "let's-get you-over-with" way without really asking me specific questions first. I would tell her my specifics but she wont remember the next time I'm there and I think that's critical before writing prescriptions. It's like before you know it, she's gone and is in the room for the next patient. But she's nice but it's my health, so not sure. She's extremely busy and running back and forth in her office. By the way, one of her staff (the Latina one with dyed blond hair that draws blood is cold, unaccomodating and plain rude! The others are all nice and sweet - like the mother/daughter tandem...

If I could rate 0 stars I would. Literally just got off the phone with them. I found them on the provider list for my new health insurance through my employer. The receptionist said they wouldn’t take my insurance. I’ve had this issue before since our insurance is brand new. I struggled to find an OBGYN earlier this year for the same reason. I asked her to call the provider support line because often times, they are able to sort everything out. I explained that I found their number from the in-network provider list. She kept repeating that she wasn’t familiar with my insurance and didn’t recognize the name. I asked her to call the provider line like 3 or 4 times. I told her it was a brand new insurance and she might not be familiar with it. She just refused. In the end she said that insurance doesn’t pay very well and so they don’t accept it. I’m not even sure what that means, but I guess I wont be going there since they won’t even try to contact...