Crazy Cat Dog Grooming — Local services in Carson City

I scheduled an appointment with this establishment for my cat. This was a first time for my cat and myself. I was midway to my appointment and it was cancelled 30 minutes before appointment. I was told it was due to an emergency. I completely understood and then I was scheduled next day. Unfortunately, I had to have my boyfriend go on my behalf as I could not take off extra time at work. He made sure to be there before the appointment to speak with the groomer. She was dismissive and did not answer his questions. He said that maybe she was having a stressful day as there were 4 cats behind him and he left. He came back to pick my cat up and the person who was cashing him out went looking and he could hear her yell "it's the Fxxxing tuxedo cat". My cat is very gentle natured and he was shaking when he was picked up. I will be attaching the end result of my cat and you can decide if you want to take your cat here. There was no communication from the groomer. I dont know how he behaved during the entire event to see if I need to work on my cats behavior. I will not put the groomers name on this review. I understand having a bad day but you were unprofessional and I will not be taking my cat...

This place used to be a great place, been going here for 2+ years. My groomer moved out of the area. Yesterday I had an appointment for my cat and dog to be groomed. Showed up and they told my husband someone should have called you we can’t groom your cat today, I received no phone call. Then my 5 lb dog took 5&1/2 hours to groom(if you can call it that) the groomer Dina told me that my dog was not cooperating and she was almost finished but she hadn’t been able to groom her head. Unbelievable. I asked the manager/owner whom I’ve never seen before why she hadn’t called me to come and pick up my “naughty dog” which my dog is not naughty and she should not be labeling people’s pets. So many signs of unprofessionalism. So $45 dollars, and 5&1/2 hours later, I pickup my unfinished groomed dog. My dog is anxious, she’s a rescue who had been neglected and these guys obviously should not be grooming dogs for a living. And the manager/owner should probably learn some people skills. The only reason I gave them 1 star was because there was no 0...

explained on the phone and in person that I ONLY wanted my Aussie's hocks and feet trimmed, NOTHING else. when I picked her up she looked great, until I noticed they cut the feathers on her front legs !!! Called and she said sorry, I just trimmed them up a little... GRRRRRRRR, this dog had beautiful feathers, she has never in 4 years had them cut, only thing ever trimmed on her was hocks and feet like I asked. very disappointed, thought I had found a local groomer, ADDITIONAL INFO I have been looking at my girl all day trying to figure out what is different. she finally sat a certain way and I got it. this crazy groomer also trimmed her chest and tummy hair

this dog does professional photo shoots, she wont be able to do it again until her hair grows...