Hyundai Carson — Local services in Carson

They wasted so much of my time since I test drove a car there last week and was seriously interested in purchasing with a pre approval from Capital One. From the very start I clearly explained my plan to replace my car that was deemed needing to get salvage tags after a total loss from being buried in a snowstorm. During the test drive we talked, he asked many questions made small talk, but didn’t retain the information that really mattered from the conversation about the car! I explained that I planned to sell the car as a private seller, and had some potentially interested parties that have left their cards on my car, etc. asking $2K OBO and planning to put at least $1K down from the sale to a down payment on the new car. I explained that I had to have everything line up with the timing from the start and that I work full time and run a small business (over 50 hours a week). I mentioned I would be test driving a few more options and following up. The sales person followed up within a day or two, said his GM was willing to “go over budget” to help me get the car and move in with my situation instead of having to sell the car for the down payment with a serious implication that they would pay $1K for the trade in. After giving it some thought and going to a couple other dealers I was very serious about this offer, and also did mot proceed with listing or selling my car as needed due to their “offer.” This was a mistake. What really is disappointing is I ended up taking a last minute personal day from work because I was so serious about the offer they had presented, and specifically mentioned it to my boss saying I needed to go and take care of it. Their sales person is not good with communication. They could have save me tons of time and just told me the truth on the phone. But, no he seriously had me drive from PACOIMA to CARSON and knew that I had drove all the way to SFV to test drive from WLA yesterday. That was nearly 2 hours in rush hour on the 405 one way!!!! When I arrived he had me test drive the car again and go over all the details we had already discussed. I look like a young blonde, but am a 35 year old grown woman who is an educated consumer and do not appreciate the run around! They seriously tried to change the offer to $250 for my car and tell me to switch banks. They also attempted to manipulate and say the offer by Cap 1 did not “include taxes or fees.”And they attempted to justify all this by saying that “my car was in between registration and they didn’t want to pay the registration fee.” Yet, this was discussed from the beginning that the car was needing to be registered by whoever I sold it to and it was being sold “as is.” So they wasted about a WEEK of my life where I seriously thought I was buying this car and also wasted 2 trips to Carson. This is not appreciated when I am currently injured from a car accident and also in medical treatment while I have no family in California, and also working full time. They lie and don’t try to make it easier. The sales person was Erik and their GM also was part of this. They call giving you a measly $250 for your trade in “going over budget.” WOW That was less than the $500 that was initially discussed at the first test drive. They try to act all chill, but are really all over the place. Really would have appreciated not being asked to drive there and wasted about 5 hours altogether just yesterday on this round trip plus meeting time just to be lied to. Also wasted the whole weekend I could have just sold my car and been back by Tuesday with the cash down payment. They messed it all up!!! And don’t even really offer the Capital One offers...

Our issue is with the service department but to be honest, our experience has caused us to want to avoid this dealership as a whole. We do not recommend this dealership to anybody. I would not consider buying a new car here in the future. My car was here for a little over 3 weeks. Granted, we did not have an appointment, but when we brought in our car for service we were given a timeline. If they had told us to just make an appointment and come back, it would have been okay, but we were told it could be done. We didn’t mind how long it could take to work on the car. What we did mind was the lack of communication and transparency. Almost all of the updates we received were a result of us reaching out after a couple days of silence (whether it be having to constantly call or physically showing up to the dealership ourselves, which we had to do twice). We only ever received two calls and one of them was a call back since we had called multiple times that day. I don’t even know how many times we called and were told our information would be given to our advisor and we would receive a call back and we didn’t. At one point, the manager, Andres, even told us he would give us a call before he left for the day and did not. When we did get updates, they were inconclusive and vague. One day we got an update from the manager and the tech and they contradicted each other. At this point, they lost our trust and we wanted to pick up the car, but we could not because it was taken apart. Our advisor, Giovanni, did not seem to know anything about our car. We figured we’d just wait for the diagnosis, there was nothing we could do. Finally, after almost three weeks, we got quoted a $900+ fix with a diagnosis that did not seem probable. At this point, we had already lost so much time, we did not want to lose money too. Again, this experience was awful and I would avoid this...

Purchased a vehicle Hyundai Carson back in July and just having a chance to leave a review and recognize Rickie Saucedo and the team at Hyundai Carson for making the car buying process easy, smooth, and even...enjoyable. Having been to several other dealerships before and made several calls I was clear on benchmarks I had for a great price that I was looking for, and what made Rickie stand out was his efficiency in follow-up, upfront fair numbers to work with (not the exhausting back and forth that was a deal breaker for me at other dealerships), and then ensuring that once the deal was made he proactively provided transparency around why information was being collected and/or what to expect at each step of the process - in turn, helping to make the handover to Finance go smoothly as well. Even after the sale was complete, when I ran up against some car insurance hiccups, Rickie took the time to connect me with someone that could help through the dealership. You can tell that Rickie is interested in building a continued relationship and has provided support and follow-up on the vehicle post-sale. This experience of transparency, upfront mannerisms, and clarity is consistent across the board with other team members I spoke with - including sales manager, Finance manager, and even another team member that picked up the call when Rickie wasn't available. The team-based environment, customer-specific & personalized follow-up, and transparency in practices was evident through the customer experience I had - thank you Rickie and thank you Hyundai Carson team who I trust work hard collectively to create this environment. Truly, this experience was night and day in comparison to some of the other dealerships I had...