The worst thing about ordering something on-line is the possibility of having to deal with a return or exchange. I am happy to know, first-hand, that this will not be the case when I order from Lakeshore just so long as they continue to provide the service I received during Christmas (2023).
I want to compliment Lakeshore and, specifically, the nice lady (Karla) who helped with the issue I had with my web order 516830774. Your Packing List No. 101822 correctly listed one I Can Drive First Fire Truck (Item FT765); however, I received a different item altogether (some tent building kit). My little Girl specifically wanted this truck and I was heartbroken to think that I wasn't going to be able to give it to her that Saturday. I called and the lady who helped me assured me that I would receive the correct item beforehand. The ease of getting everything straightened-out left me second-guessing whether or not everything would actually turn out the way I was promised. Especially since this was during Christmas...but it did. I didn't even have to return the item that was sent by...
Read moreThis company not only makes educational materials of the highest quality; they also have truly kind and helpful people working in customer service. I had a problem with an order and Jessica A. and Maria K. treated me with utmost kindness and compassion. They did everything humanly possible to solve any problems. I feel very compelled to write this because such exceptional customer relations and quality feel very rare these days. I will stay a loyal customer to Lakeshore because I want to support companies that did not replace valuable people with customer service...
Read moreLove, the outlet / corporate store. You can order online then pick in store or curbside. I use the order online, so I don't overspend. There are so many great items and I want them all for...
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