Ambiente Modern Furniture — Local services in Cary

Beth Long doesn't just sell furniture. As she put it, "I take care of people." Indeed she does. We came in looking for a chair. I sat in one that I promptly rejected as too high off the ground and too wide. Beth stood watching before approaching, introducing herself, and asking: "What are you looking for?"

Our answer: a reading chair, one that sits well, doesn't leave my feet dangling in the air like a child and doesn't need a pillow to prop up my back. She asked if she could show us a few things and then let us roam.

Beth asks questions: Do you want wide or narrow chair arms, can you show me about how high you hold your book or Kindle while reading, do you want adjustable arms or a head rest? Should the chair swivel, rock, recline or be stationary? Leather or fabric? She showed us color swatches, wanted to know the color of the room the chair would live in.

We looked at several chairs from different makers, mostly Stressless and American Leather, in price ranges from upwards of $7K to as low as $2K. Beth has a simple rule born of having sold a custom chair that turned out to be the wrong size and was not returnable: remove shoes before being seated to get a true sense of whether the chair is the correct height.

In the end, the basic chair we chose is a perfect fit with beautiful buttery fabric. How did we know it was the one? Once I sat in it, I didn't get up until we decided to complete the sale. I didn't want to wait at least 3 or months to get a special order from Canada. Beth arranged for delivery of the floor model which happens to be a lovely match for my room!

Amazingly, our perfect chair was at the low end of the price spectrum. At checkout, Beth teased, "If I'd just wanted to sell you a chair, I never would have shown...

We (Mary, my housemate, and myself) have become loyal customers of Ambiente Modern Furniture in Raleigh over the years. Our reasons are many: taste, purchase expectations, awareness of their brands, new collections and interesting design solutions, quality, and staff/leadership. Roger Cox is our go to professional who we count on to meet our expectations when looking pieces for our home. He brings to the conversation an interest, respect, knowledge of the brands, and a fearlessness to the relationship to ask those key questions to help identify our needs that we may not even be aware of. He doesn't guess. Beside him stands a strong team and a leader, Neal Blevins, who on a moment's notice can add an additional layer of confidence and knowledge you ask for when defining a perfect customer experience. Ambiente Modern Furniture is a turnkey package in a perfect way which differentiates itself from their competitors. Not only sales, but knowledge, design, assembly , and white glove delivery. Here is where I can segway into speaking about the warehouse team and the excellent service each member provides; including the leader who coordinates and finishes putting the puzzle together for a platinum experience, Michele Hasch. She is a gift tied into the purchase. Each of her team members is respectful, and goes beyond our expectations in the delivery and setting up when coming into our home. Ambiente Modern Furniture, for us, has been a fantastic experience when making an investment...

We highly recommend Ambiente for anyone who is looking for beautiful and unique pieces for their beautiful home. The furniture there is definitely one of a kind pieces that you won’t be seeing in every home! Most importantly, they are also so comfortable! You don’t want to get up once you sit down! We had the pleasure of working with Zahrra Newman, Senior Interior Designer. She is super sweet, friendly, and professional! Zahrra took care of us even without making any commitment at our first visit. She had us at our best interest by making sure we had the best prices, and she even provided us her expertise in interior design during our follow-up appointments. Recently one of our new furniture got scratched by our kids, our furniture plan protection refused to work with us, but once I reached out to Zharra, she made the impossible possible! She went above and beyond by working with her boss and the team to help me get the chair fixed at their own cost! They also helped us to replace a brand new sectional due to a few defects without any issues. This is a top notch service that you want to come back to, and it is worth every penny you spent there! Thank you Zharra and Ambiente team for your excellent services and making us feel like a family for...