Jared Jewelers — Local services in Cary

I know this is a long review, but a lot happened. Do yourself a favor and go to a different Jared's or Kay Jewelers.

I am new to North Carolina and had to bring my engagement ring and wedding ring in for it's 6 month inspection and to get my rings dipped (they are white-gold and require it now and then). I live in Fayetteville and had to come an hour north to get them taken care of, but since I had always had good experiences with Jared's in Arizona I didn't mind the trip. I talked to the woman on the phone and she insisted that it would only take an hour to take care of the inspection and the dip. I brought in my rings a few hours later and was told it would be 2 hours now, which I didn't mind. I also left my rose gold claddagh ring (from a trip to Ireland) for a basic complementary cleaning. I asked for a call when they were done, especially if they were done early, since I had a long drive ahead of me and it was already late afternoon. I was assured that would be called.

Over two hours later, and no phone call, I decided to go back in the store to check on them. While waiting at their service counter, I hear the woman talking to the jeweler working in cleaning area. I distinctly heard her say "I can't find them". They both come out of the back and went to the other side of the store. It wasn't busy (only one customer other than me) and I heard her call me over to the sales counter. Then she turned to her co-worker and clearly said "Thank goodness we found them". I called her out on it and asked if she had lost my rings. She begins stammering that they hadn't and said it was fine. Turns out someone stored them under the sales counter. Being a customer of this chain, I know that's not where they store pieces that are brought in for cleaning.

She hands me my engagement ring and wedding band and asked if they are good. They looked fine (more on this later) and she told me to have a good day. I asked her where my third ring was, and described it. She insisted that they didn't have 3 of my rings, only 2. I told her that I dropped off my other ring for the free shine service. The jeweler asked her "if it was on the board" and she said no. He leaves to go find it. I watched him through the window to the service area and he is looking everywhere for it. Under papers, in drawers, all over the counters. He finally finds it and cleans it and comes out acting as though it was never lost.

I took my rings and left and would've left it at that and would never return if I didn't notice the issues with my rings on the way home. The rhodium plating that was put on my ring (the normal dip service) was peeling and rubbing off in spots to wear I could see the gold underneath. I called and talked to the manager and told him what happened, but I will never return to this Jared's.

Do yourself a favor and go somewhere else. It's not worth the stress of them losing your rings, putting them under the SALES counter and misplacing another priceless sentimental piece and then not doing a quality...

My new fiancé got my engagement ring from a Jareds Vault. The day he proposed, a few hours later, a couple diamonds had fallen out. No big deal, I've talked to quite a few people with the same problem... I took my ring to the Jareds Galleria in Cary and had explained the situation, the guy in the back yells, "didn't we just fix this ring", which for one, made me feel like crap and for two, no you didn't I JUST received it. They took my ring in for repair and told me they would make sure all other prongs were secured so this wouldn't happen again and told me I could pick it up the following day. I came back the next day around 3 and my ring was scratched and a prong was covering one of the diamonds!!!!!! I just let it go, thinking that I was paranoid. UNTIL I went to see my fiancé in Myrtle Beach (he works there during the week, temporarily). He noticed almost immediately that a prong was covering one of my diamonds and was not the least bit happy that was the product I had ended up with. But we let it go... UNTIL we woke up two days later and ANOTHER diamond had fallen out!!! I hadn't had the ring TWO WEEKS YET!! I was very upset!! My fiancé and I took the ring back to the Jareds Vault where he origininally purchase the ring and they were so displeased with the product I had gotten back with the prong covering the diamond and that an additional diamond had fallen out less than a week after I had brought the ring in for repair!! I told them that customer service was lacking at the Cary location where I went (which is closest to where we reside) and that I wouldn't go back there ever again. They let my fiancé and I decide on our next move. Either they send my ring in and I get it back in a few weeks, or we can exchange my ring (it was within three weeks of the ring being purchased). We looked around and I picked out five and my fiancé picked out one of the five and proposed to me all over again! The Jareds in Myrtle was so helpful and so sweet and made me feel like our business mattered to them. Made this milestone in our lives very memorable!! Wish I could say the same for the Cary Location, I'd rather drive to Durham every six months to have my ring inspected than go back to Cary!! They don't even...

Ya'll are a sad excuse for a jewelry store. Your customer service is abysmal. Considering an engagement is supposed to be one of the happiest times in a couples life, the experience of buying the ring should be memorable for the good versus the bad. To start, your sales staff cannot be entrusted to input the correct contact information into the system to contact the correct person after the sale of a ring. Ladies, do not make a profile here to save your ring preferences because if your significant other makes the terrible mistake to purchase a ring here, you will be notified every step of the way. Surprises?? Jared's in Cary has never heard of such a thing. Repeatedly being contacted about a ring you weren't supposed to know about is unacceptable. Then, the time finally comes for the proposal, and you can't even get the ring size right? How long have you been in this business? Its one thing for it to be off by .5 sizes, mistakes happen. But 3 sizes too small?? Ridiculous. Did I mention there was no sense in making a profile here? They'll input the incorrect size in their system anyways. And to top it all off, when told of these mishaps your associate laughed and said "whoops". That woman should be fired. Its a "whoops" to give someone the wrong size milkshake in the drive-thru. But no worries, you were able to resize the ring the same day - how wonderful. NOPE. You forgot to re-engrave the inside of the band once it was resized. This has been such an atrocious experience and I cannot express the amount of regret I have that the ring was purchased here. And even after all of this wrongdoing, no offer of a discount, no sympathy, no accountability taken. Your associates and manager...