Over The Moon Play Space — Local services in Cary

It really saddens me to write this review, as once upon a time I would have easily written a 5 star review. I have been bringing my 4.5 year old daughter to Over The Moon since she was 1. Before she started preschool we used to come several times a week, we loved it that much! Unfortunately I think we have visited for the last time. The concept, decor, and toys at OTM are so cool and so much fun! Unfortunately, the decline in overall experience since we first started coming here has been SHARP in just about every way. When we first started coming there was a wonderful and caring group of staff members, and the same can not be said about the current group. The last several times we have come the staff have spent more time talking to each other than doing any kind of supervision of the play area. The last time we were there there was only one staff member working, and she NEVER looked back into the play area once. We used to see staff members occasionally go through and pick up toys, reset the obstacle course, etc. and we certainly have not seen that lately. While I’m always happy to see a local business succeed, the crowd level has been out of control lately, and it can be very overwhelming. Unfortunately, the bigger issue is that many parents don’t supervise their children adequately. Today a small child (who was in the calm toddler area, no less) whose parent was across the room threw a large toy rocket right at my daughter. Fortunately, it hit her in the back, not the head, but when the child’s parent was finally located they shrugged it off and continued to let the child run around unsupervised. The staff also didn’t seem to care about this incident or the lack of supervision which narrowly missed causing a serious injury. Unfortunately, that was the last straw for me. I truly hope the OTM experience can go back to the way it used to be, but until that happens, we sadly...

Today I visited one of our favorite places to visit. I have not been here since September but before then the little girl that I nanny we came weekly we have enjoyed every experience until today we came in and we were greeted unpleasantly by the person that was working upfront, she refused to answer any questions she never said good morning to the point I said good morning how are you? She replied, very busy and very unpleasant way. She walked around with a mean face to not only me, but to most of all the people in the open play to the point everyone in the café was talking about her disposition , the snack kiosk was not working so I walked up front to tell her that I could not pay for our snacks because I did not want to eat snacks unpaid Went out, approached her. I told her the snack kiosk was not working. She replied, please don’t eat standing there. We asked that you eat in the snack area. I said I’m not eating I’m telling you that the snack kiosk is not working and we need to pay she repeated to tell me again, not to eat standing there until I had to say listen don’t tell me not to eat here I’m trying to Pay. She walked past me, went back to the kiosk X sale out and walked away Mind you we never paid for the snacks. She never told me it was fixed or if it was broken she just asked her out and walked away. I told her this is not a place that she should work with children with that disposition and me, and Matt left along with three other families and their children Because of this incident I will not...

Imagine all the kids playing around jumping laughing having innocent fun at the indoor playground because that's what it's for right? And then there happens to be a parent holding a sleeping small baby at the indoor playground. And the staff sees your child playing independently and immediately goes over to tell your toddler "There's a child sleeping in this area so please be quiet!" 🤔 Ofcourse your child is confused because this is a playground right? And she and the other boy weren't even being LOUD, just the regular amount of noise kids do. Apparently the staff wanted everyone to accommodate to this one sleeping child and Whisper at an indoor playground.smh

If they want to have a quiet area, it should be closed off like an entire different room with doors that you can close. You can't just expect children to go from playground mode to library demeanor because of one little sign in the playground that literally is not separated from the actual playground in itself. If you want to close something off for sleeping babies, then do that. CLOSE it OFF. with doors, a wall, something ! Don't just continuously walk back and forth sternly and clearly annoyed telling all the children "quiet your voices, there's a baby over there! " No disrespect to the parent of the baby but that's not the ideal place to bring a baby anyways if you actually are in hopes they are going to...