Cascade Mercantile — Local services in Cascade

This place has cute things inside but the customer service stinks! I went into the store and tried on a dress, they offered to order me the one I wanted in the color not available in the store. I paid for it at that time. I think that was 2 months ago. I tried to call them and I left a message checking on it about 3 weeks later. No call back. A week or two later I went in to check in on it. I told the girl there to go ahead and refund me the dress and to text or call to let me know it was done. The store was busy at the time. No call, nothing. I then tried calling and left a message going over the info, twice. No call back. I've tried calling since but it just goes to voicemail. Unbelievable. You can have all the cute things in the store, but if your customer service stinks, you lose customers. I am still waiting...

We adore this store! We purchased a darling little cross necklace one weekend that my daughter loved! She happened to break it while playing with her sister. I was not going to be in town and could not find it on their site. I called the store and the owners were absolutely amazing and helped me get a replacement ordered. We picked it up and my daughter is beyond ecstatic! The customer service is amazing and they went above and beyond for us! We will...

This fabulous little boutique store with adorable clothes, home decor, skin care products, jewelry and much much more is such a great addition to the Cascade community. The wine and beer bar is just fantastic. What a great vibe they have created in such a small space. I love bringing my friends and enjoying a glass of wine while shopping the cute store. The Cascade Mercantile is already a treasure to the locals and is a must stop if you are...