Happy Harry's Furniture — Local services in Castle Rock Township

I always try to support smaller businesses, so when I needed a new couch I had went to Happy Harry's furniture. I purchased a reclining sofa from them. Within not even a year of owning it one of the reclining leg rests broke. Not long after the other side broke. When I had called them about it they were completely unprofessional. He tried to blame it on my grandson and a dog that we didn't even own yet at the time it broke. The one side broke while I was just sitting still watching a movie. You can tell by looking at the metal bar in that area that it was due to either cheap parts or defective manufacturing. When I explained i was simply sitting watching a movie when the one side broke the employee i was talking to said I was lying and blamed it on my dog. I didn't have the dog at the time it broke. The first side that broke they blamed my grandson. If you look up reviews on the manufacturers site for the couch purchased there are countless negative reviews complaining about poor quality of the furniture and issues exactly I was having. Basically Happy Harry's sold me low quality furniture and when it broke they refuse to stand behind their product and instead shift the blame to the customer so that they don't have to deal with it. This is not a wise business practice for a place who wants to stay open in today's world. I have a close friend who works with Slumberland furniture come out and take a look at it and they confirmed that even if what Happys Harry's said was true it would not of caused the damage or problems that are present. I have bought a lot of furniture from Happy Harry's over the last 25 years. After this experience I can say I will never buy another piece of furniture from this place again. They have really gone downhill over the years. I do not recommend this business to anyone . Save your money and support a business that stands behind their products and carries higher standards for...

We purchased a China Hutch, from HH, in 1991. Now 24 years later we still have this same China Hutch and it looks as great as it did when we bought it.

We also purchased living room furniture that included a couch, recliner, 2 rocking chairs, end tables and a coffee table in 1989. We also purchased six kitchen chairs in 1996.

The couch and recliner lasted us 20 years as did the end tables. We still have the rocking chairs as well as the kitchen chairs. We received a kitchen table as a house warming present, in 1996, that looks as old as it is.

We made the mistake of replacing the couch and recliner with a purchase at Slumberland. We just threw out the chair and are stuck with the couch. I can't wait to throw the couch out! I would never, ever shop at Slumberland again.

The quality of the furniture from HH is superior to that of what Slumberland sells. I wish that I had gone back to HH to purchase a new couch and recliner. It was a huge waste of money.

I would recommend HH to anyone who asks. The service was great, we didn't feel pressure to buy what we didn't need. And every time we do visit HH, we are treated like an old friend.

Sincerely,

Dan and Carol...

DO NOT BUY ANYTHING FROM THIS PLACE. I WAS YELLED AT AFTER A TECH SHOWED UP LATER THEN I WAS TOLD. WHEN I TRIED TO RESCHEDULE I WAS SCOLLED FOR HOW MUCH IT HAD COST THEM AND THAT HE WASN'T GOINT TO FIX IT . HERE ARE THE DETAILS: I purchased 2 electric recliner couches for around $3000. We have had them for about 2 years now and they have had to come out and replace the seats one of the couches. When I purchased them I was very impressed how personable the sales man Tim was. I recently had scheduled a service tech to come out and repair a stitch on one of the couches. I was told the tech would be out in the morning. I mentioned I needed to leave for work at 12:30 pm. I called at 10:30 am they said he was on his way. OI left for work at 12:30 pm to go to work. The tech showed up right after I had left. When I called to reschedule I was chewed out and told how much money it cost him to send a tech out. And he wasn't going to fix it and it was my fault I wasn't there.one of...