Batteries Plus — Local services in Castle Shannon

I called a few weeks ago and spoke with a man at the store. I told him my Samsung Galaxy S 6 had a problem with either the port or the battery. He scheduled a time for me to come in to get the battery replaced. I come in on a Friday and, when I get there they check out the phone and determine the charging port is bad. They don't have any in stock so I have wasted 50 minutes round trip. I am aggravated that the person I spoke with was not proactive enough to make sure the ports were in stock but I figure I shouldn't have relied on them. I should have asked.

I wait a few weeks getting by with just the wireless charger and schedule another appointment on line. I write in the comments on line that I need both the port and the battery as swapping out the port is not one of the services available to set up on line. I call a few minutes later and tell the person who answers when I am coming in and that I need both the port and a battery. I make sure they have the port in stock. This is a Tuesday.

I come in today, Thursday 7/20 to drop off the phone. They inform me that a few days ago they decided they will no longer replace the charging port in store because their technicians don't seem to be able to do it without breaking the screens which they then have to replace on their dime. They want to send my phone to Wisconsin and leave me without my cellphone for 5 days. Now mind you they advertise and I scheduled in store service.

So if you want a store that is cavalier about your time, whose technicians are too incompetent to repair a phone without breaking it, and don't contact you to tell you that the in store service you scheduled is no longer in store despite you having an appointment this is just the place for you. Because hey, you don't need your cell phone for the next 5...

I had them install their recommended Simple Snap screen protector on my iPhone less than a year ago. I registered the personal number that came with the Simple Snap paperwork right after I got the back. The screen developed some cracks across the face about 8 months after the protector was installed so I took it back to them and showed them the receipt and asked about how the warranty is handled and they told me to get on the Simple Snap web site and they will make you mail the phone to Simple Snap. Seemed like Batteries Plus wanted me out the door. So next I got on the Simple Snap web site and they tell me to go to this Batteries Plus location for warranty repair?? I don’t understand. Why would Batteries Plus recommend and install products with warranty when the customer cannot apply the warranty as the product site guides you. Now everyone says why did I even go there and I should have got it off Amazon and installed it myself. Well, I’m out $50, have a broken screen and learned...

Purchased a cell phone battery. Asked if I wanted a recipt, i asked if I needed one, he said, no, its in the computer. Well, the battery is lousy, lasts about 8 to 10 hrs, just a touch more than the 3 year old one. It's a Rayovac, not OEM. When i asked about returning it, was told it was over 2 weeks and they wont. Said he never said that when I bought it, their reply was its on the back of the invoice. I said they told me I didnt need the invoice, didnt give me one so I had no idea it was only a 2 week exchange. He says, well, its all over the store. I went back and looked, one small sign that is not very noticable. I could have bough the battery for 21.00 at cell phones and more, they were out till monday, I should have waited. I paid over 40.00 for this crap Ray O Vac. Every day at 6:00 i am annoyed that my battery is about dead. I also could have bought a new OEM samsung online, delivered for under 10.00. Tried to buy local... Wont...