Elegance Factory | Suits & Tuxedos — Local services in Castro Valley

Throughout the fitting process at Elegance Factory, the staff demonstrated respect, patience, and an unwavering dedication to providing excellent customer service. Ali and Ayman (the store owners) took time to understand my cousin's preferences and needs, carefully guiding us through their vast inventory to find the perfect fitting, wedding suit. Their expertise and attention to detail ensured that every aspect of the outfit was considered, resulting in an impeccable look.

We were thoroughly impressed with the range of options available at Elegance Factory. Their collection of unique and elegant designs for suits surpassed our expectations, offering a plethora of choices to suit various styles and preferences. It was evident that the store curated their inventory with great care and attention to detail, providing a diverse selection that catered to different tastes and occasions. I was especially delighted to see the range of size that were available. From what I’ve seen at places like SuitSupply and Men's Wearhouse the suit designs are fit for only one specific body type, but at Elegance Factory they had suits for every body type.

In total, my cousin tried on 3 outfits before finding the perfect suit that met all requirements. Ali and Ayman exhibited great patience and attentiveness throughout the process, ensuring that my cousin felt completely confident and satisfied with the final choice. Their commitment to helping my cousin find the ideal suit was truly remarkable.

Additionally, I was pleasantly surprised by the thoughtfulness displayed by the store owners. Recognizing that we were getting tired after trying on multiple outfits, they kindly offered us a drink and place to rest. This small gesture made a significant impact, as it demonstrated their commitment to customer comfort and satisfaction. This type of customer service was something I did not see at other suiting stores. Elegance Factory is the ideal destination for finding the perfect ensemble that will leave a...

I bought two suits, shoes and a belt. Initially, the service was great. When I went back to pick up, my suits, tried to slack on which was altered by the insistence of the manager. They looked OK. But when I wore them to an event, they were uncomfortable when I sat down I went back to the store, to discuss this matter with them, I was told there was nothing that he could do about it, and I would have to buy two new pair of slacks for the price of $240. The assistant manager on duty told me that there was absolutely nothing he could do about it, and this was store policy. I assumed the person doing the measurements alterations was a professional, and they knew what they were doing. Because of this, I cannot recommend Men’s Wearhouse at the San Jose Blossom Hill location to anyone, that is why they got a one star rating, I will never go back to the Men’s...

This place is a hidden gem! It was kind of hard to find at first, but once we went in, there was a gentleman who immediately helped my fiance on trying different Tuxedos for our wedding. The one you see on the website is the same they have at the store. The gentleman offered us advice and gave us selections to find the perfect fit. The tuxedo comes with a tie, inner vest, pants, dress shirt and optional shoes all for a great price! The quality and fit are perfect with just a little hemming needed, which they do offer. I will recommend this place to everyone looking for suits and tuxedos. Retail places like Men's Wearhouse, Macy's and Nordstrom will rip you off with crazy prices, lack of selections and sometimes unfriendly staff. Elegance Factory saves you time, money and you will get professional assistance. They made our suit/tuxedo...