North Park Chevrolet Castroville — Local services in Castroville

BUYER BEWARE: LEMONS ARE SOLD HERE:

My husband purchased a 2025 Chevrolet Silverado 1500 (Trail Boss Trim) with 10 miles on it at the time of purchase.

While we understand that GM makes the vehicle and the dealership is not responsible and can't know the defects of the vehicle immediately, it is how they handle the situation after the issues were identified.

On March 27, 2025, my husband test drove the truck, and the engine light was on. His sales advisor told him it needed an update, and he would have it checked by the service department. When my husband arrived the next day, the engine light was off. Within two hours of leaving the dealership, the dashboard starts displaying multiple alerts such as "power steering needs servicing and take control of the wheel." The engine light came back on.

We contacted our sales advisor, and my husband took the truck into the service department on March 29th. The service advisor stated the module needed time to update, and the satellite signals my take time to reach the truck.

My husband returned home, and when he tried to turn the truck off and on, it would not do anything. Again, we contacted North Park and took it in for service.

The truck was in the service department for 8 days. When my husband finally received the truck back, the electrical issue had not been fixed.

At this time, we told North Park Sales Manager, Raul, we wanted another truck as we attempted to fix this truck 3 times with no results.

Raul offered my husband another truck exactly like the one he had previously purchased on March 27th for in addition 12K. His reasoning behind the additional 12K was that the sales rebate that was on the truck in March was no longer valid for April.

I contacted the dealership and asked for the general manager's email address along with the Sales Manager Rual and the owner, Kahlig Auto Group. I emailed them the issues since the date of purchase and what we wanted to happen as the customer.

After a month of back and forth with them and starting an email thread to track my communication for legal purposes, we finally received a new truck for the same sale price when we originally purchase it in March.

I also want to point out the GM, Harrison Vaugh, never responded to my email or call me to discuss our issues and concerns. When my husband and I went to the dealership to resolve the issue on April 18th, I spoke with the General Manager who confirmed he knew exactly what has transpired since the day of sale but didn't attempt to reach out to my husband or me.

This dealership values a sale more than they do a customer. I recommended you don't buy anything from them or use their service department.

If you are having issues, start a paper trail to them to protect yourself. Life is too hard for everyday Americans to be hustle out of money.

I will be listing the vehicle with the DMV as a lemon sale to hopefully avoid another customer from going through what we went through.

Response to Owner Message Below regarding hail damage:

You did not give me a full refund. You accepted a payment of $500 for the hail damage to avoid me getting repairs done through my insurance company. You did not want the hail damage to show on a carfax report when you attempt to resale a defected truck to...

The worst experience and the worst of all Chevrolet dealers across San Antonio and across the state . This goes to the owner of this place to shake up and talk to the manager and let him know that the customer comes first. Number one call Thursday evening found a vehicle at the right price. The salesman explained to me. It became a little bit more due to accessories that the buyer does not need . So Friday evening, heading towards Castroville all the way from new Braunfels, Texas. All of a sudden the salesman calls me when I was about five minutes away. And tells me that the vehicle had gone up $3000 so I got there approached him and he explained to me that that happens from time to time . So I told him never mind, and he would put diesel in my truck for the long journey, and I said ok . I explained to him he got on the Internet and saw the same price that I saw on Thursday so what seems to be the The problem here Then the manager came out and explained to him that this did not make no Sense .. So with his attitude, he told the salesman go ahead and give it to him with an attitude shame on him !!! When saw the truck and did not explain to me that the doors or the smaller Doors not the full size so I said I will go ahead and pass on this so another vehicle and LT And the Price was different so to all the public and all of Texas based on my opinion, this is And very unprofessional, especially the manager, which in my opinion needs to be trashed Him After all of this went to an office, he came back to me, and I gave him my opinion, and I saw corruption, and I told him the way it is in a very professional way the salesman got my keys and said he was gonna fill up my truck whatever I need it on diesel And for the misunderstanding for what happened the manager said straight to me we don’t have no diesel and we’re not gonna put Diesel in your truck have a good day with his attitude .. Just a friendly reminder to the public, I do not recommend this place and with all the additional things that they add When you’re buying a vehicle is not necessary and I told the manager that’s why I never went back Chevrolet ever again, adding things that the public does not need or want not good business !! And just a friendly reminder, we the customers and the public are entitled to our And need to be taken care of the right way this is a total unprofessional place and a total You’re the worst, even though I travel along way from new Braunfels to Castille and wasted my time in my diesel .. As for the salesman, I told him that he needs to find himself another job and another place selling vehicles And he looked at me and said I’m so sorry that this happened to you, Mr. Martinez no problem, but this place is well corrupted And needs to be straightened out and stop ripping off and When somebody’s on the way to look at a vehicle so to the public, never say you’re going over and talk to them about a vehicle because all of a sudden the The price changes shame on you, Chevrolet in Castroville. You need to be trashed. Mr....

I would like to take a few minutes to provide insight and information on my experience with North Park Chevrolet...

I have been looking for a very specific C8 Corvette.. As many know, these are extremely hard to find, and when you can, there is often a catch or a huge hike in price, even more than the already inflated market prices... Often times titles have issues on them as well because most do not sell these cars as they are one of the most sought after cars in the market today... I searched endlessly throughout the entire nation and as a person that buys several cars a year, this one proved to be one of the more difficult... I came across a beautiful C8 from North Park Chevrolet and from the start, it was apparent this would be a different experience... It is very apparent over the years customer service and care has gone tremendously and that could be attributed to many things but it is a clear shift in the industry. I knew something was different from the start when I spoke with this dealership. My sales associate was Paizley Esquibel. She was very pleasant from the moment I spoke with her and you could clearly hear that she was not just after a sale, but cared about every aspect of my questions, concerns and I felt she really wanted me to get this car. A lot of out of state purchases can be challenging for a variety of reasons and I understand it is often more optimal to just sell a car in person locally. I never felt that I was treated any different by not being on this particular lot. I asked a lot of questions and was quite antsy to get the car and could be borderline annoying with questions asked yet I never once got the impression she wanted anything other than to help me. All of my questions were answered extremely timely and Paizley worked on getting the deal done as timely as possible. As we were finishing things up, she texted asking if it was okay to do a facetime with the sales manager, just to verify the person they had been working with, even though they have my ID etc. I LOVED that they did this because it showed they really did care about security and safety. The manager, Jeremy Contreras, was extremely polite, professional and provided me added comfort to the transaction. You can tell he is a great manager! I dealt with David Garza in finance and he was extremely helpful getting financing done timely as well as FULLY explaining the different options I have and I never felt he was just trying to sell me added warranties and features that I did not need. The process was very smooth and easy. This is a top level dealership to say the least. I would highly recommend them to anyone looking to get a quality car at a fair price but to also have the kind of experience you want and expect when spending this kind of money! Definitely ask for Paizley if you want someone to truly take care of you...