Purple Door Bridal and Prom — Local services in Cedar Creek Township

DO NOT GO HERE UNLESS YOU WANT TO DO ALL THE WORK YOURSELF

I went with my friend as a part of her bridal party to help her find a wedding gown, we came in on time for our appointment but one of the employees was still assisting someone else, so we were told to just start browsing but not to pull anything out yet, fine. When she was done with the other customers we were told to start selecting dresses for her to take to the dressing room, that's it, she didn't even ask the bride anything about herself or what she was looking for in a dress. For the first two dresses she was in the dressing room with my friend helping her (like she should, cause that's her job) but after those two, and minimal effort might I add, I guess she was done because she went to the front counter to talk to her coworker and that's pretty much the most we got out of her. My friend and I literally did all the work from them on. We were the ones in the dressing room helping her change, making suggestions, holding her train as she walked out to the mirrors, asking the rest of the bridal party for input. I will say the employee did come over and look at most of the dresses, but just to say "that's so pretty!" To all of them and then go back to the front desk to be on her phone. During our SCHEDULED APPOINTMENT for a WEDDING DRESS this family walked in saying they needed an 8th grade graduation dress, cute, love, no problem with them whatsoever, the problem was when one of the employees gave them her full undivided attention and helped that little girl find a dress, all while we were upstairs getting no help from the other girly who can't do her job I guess. We were so optimistic about the place when we walked in, and the bride even said she would've bought everything from there if it hadn't been for the lack of professionalism from the staff.

Safe to say none of us will be returning, but now I'm thinking of pursuing a career in wedding dress fitting/styling since I did a better job than the girl who was...

Last Saturday, we visited The Purple Door for a scheduled appointment to try on wedding dresses for my cousin's wedding. Unfortunately, our experience left us feeling disappointed and undervalued.

We arrived five minutes early, signed in, and waited patiently, assuming someone would guide us through the process. However, no one informed us what to do, so we waited for the party ahead of us to finish with the stylist. Despite having a scheduled appointment, the stylist ran into our allotted time and did not acknowledge us until they were done with the previous group.

Once the stylist joined us, the bride-to-be had already browsed and selected dresses herself. The selection of dresses were great, however we were shocked to find that the stylist provided little to no assistance during the fitting process. When the bride came out to show her selections, the stylist remained silent, didn’t help with clamping or adjusting the dresses, and offered no feedback or support. This lack of attention and professionalism made us feel unimportant, especially after seeing the care and engagement shown to the group before us.

Additionally, the stylist sat on her phone by the front desk the entire duration of our appointment. When the bride would come out with a dress to show the bridal party, she would interact by expressing "That looks great!," however no input or assistance with the fitting of the dresses to see what they would actually look like. It was very disappointing again, given what we observed with the group before us.

Ultimately, we chose to take our business elsewhere and purchased a dress from another shop where we felt valued and supported. While I want to give the benefit of the doubt, this experience left us with a negative impression and little desire to return...

I checked the reviews before i made my bridal appointment and they were very good which is why I came to purple door. I am a younger bride to be and i’m not sure if this is what led to the whole thing or if the manager was just having a bad day? I booked my bridal appointment for earlier in the week bringing along my future mother and sister in law. The current date for the wedding is in 2025 which is a little over two years. When i told the woman who would then be taking care of me for rest of the appointment my wedding date, she seemed shocked. Then it seemed like she wanted me to leave? Just kept going on about how it’s too soon, styles change every 6 months, i shouldn’t be buying a dress right now and to be honest i wanted to leave. I was extremely uncomfortable the entire time but i wanted to try and enjoy it with my guests i brought along. One, i was going to purchase a wedding dress from purple door that day. Two, my entire day was ruined. The woman made me feel awful about when i wanted to buy my wedding dress. She was super nice after and kept apologizing almost every time she came into the dressing room with me. Which was sweet and appreciative but you already ruined my day, let’s not talk about it anymore? Then rest of the appointment was filled with positive comments and compliments from the manager but I felt like she was just trying to be nice just because she upset me. I found the dress i want to walk down the aisle in, but i will not be giving purple door any of my money. I was super excited to start planning my wedding and the dress was what i was most excited about. Not anymore. I’m not going to destroy the business with a low review, but i am extremely upset and will probably never walk into another bridal...