Scratch & Dent Appliance Warehouse — Local services in Cedar Rapids

Our stove went out in the middle of cooking on the 20th. On the 21st I went around town to look for a replacement. I really wanted someone to install it. We wanted it to use for Christmas eve meal. Everyone said they couldn't install one until after the first of the year. Scratch and Dent said they would be able to install the day after Christmas. I told them I would just have to take it home myself and try to install it but wasn't happy about that. The staff said they could try to get a hold of there delivery and installation people who were on the road to see if they could work it in. They were able to get our new Beko Electric Slide In with convection oven installed that afternoon. We were able to start baking our Holiday breads on Friday and they baked perfectly. We are very thankful to the staff at Scratch and Dent for going the extra mile to get our range to us, and to the installers for doing a wonderful job of getting us up and running! You have saved our Holiday, and the Beko is beautiful and works great! This is added on (1-4-24). I changed the rating from 5 stars to 2 stars. While we continued to use the range, we had difficulty setting the temperature using the key pad for the oven. It was hit or miss to get it started. We would press with our finger tips as you do on any touch key pad device, and more often than not, certain numbers and the start button wouldn't take and we would get an ERR message. I went in to tell the sales people about it and to see about getting service for it. They said it would be after the 1st of the year but here is the catch. They told me if it is operator error and nothing was wrong, I would be charged for the service call. The technician came out on the second and spent 15 minutes touching the keypad having the same trouble I had. I left the room and he continued to work with it. Later he came in and told me that there was nothing wrong with it and said that if you use your thumb, with the meaty part of it, it will work. He then charged me $133.00 for the service call. Since there was nothing in the owners manual that indicated that there was a specific way to push the buttons, and the sales people didn't say anything about that, I feel I had no choice but to say ok to placing the service call. I didn't want to have to fight getting the oven to work the rest of its life. I went back to tell the manager this and all he would say is I told you if there is nothing wrong we will charge a service call. That to me is not very good customer relations. It makes me wonder if they didn't know about the problem??? I have never had a business tell me if it is operator error there will be a charge when I needed service. I will probably be needing a couple more appliances in the near future, but I won't be...

I've been getting my appliances from these guys since I started buying my own appliances, and I have yet to have a bad experience. Not only am I getting great deals, but I am also getting stellar customer service. I've now bought 4 different appliances from them and wanted to share my most recent experience.

Over the weekend I went in to buy a new dishwasher and wasn't super sure if something would work for me, and the staff in the store were very nice and helpful in addressing my questions and concerns but put no pressure on me to specifically purchase anything. I didn't feel like they were trying to push me into a sale at all, just being helpful, which I really appreciate. I don't have a truck or anything, so I inquired about delivery and eventually landed on a delivery / install service. All together, great experience in the store.

Fast forward a few days to today, the owner of the establishment, who is a master plumber, comes out to do the install and it was the single greatest in-home service experience of my life. This man got into it, was incredibly friendly and you could tell he was taking his time to make sure everything was done correctly so I had the best experience with the equipment I purchased from him. During the course of the install, he also gave me advice on some of the other stuff in my kitchen that I am, admittedly, not super savvy with and even did a quick fix on my garbage disposal so it wouldn't fall off next time I went to use it! Not only was the service excellent, but the conversation was great also. It was more like a buddy came into town to fix my stuff than a service experience.

I have never been satisfied with a purchase or service in my adult life, so I could not recommend these guys more. As long as I am in Cedar Rapids, these guys are going to be my go-to for any appliances I might need and now any plumbing issues that might crop up. There aren't enough stars on this review system to rate them...

Their extended warranty was b.s. We were told when.we.bought it they would replace or fix our washer/dryer if we had any issues. 1 year later washer leaks is extremely loud while on spin cycle. Call them and we get sent to a.3rd.party extended warranty company. They eventually send a technician who is excellent and he tells us it's up to the extended warranty company on whether or.not to fix. We get a call and they tell us they won't fix it amd offer us half of what we pay. After hours on hold and talking eith them on the phone I eventually get a check for what we paid. I had to.spend hours on phone arguing to get what we paid for. Save your time and money and go somewhere that's honest. Also dont get their extended warranty. The.company they use isn't worth a dime.

I ALSO SHOULD.MENTION you had the opportunity to make it right. If your word was good you could have done what you told us in the 1st place and replaced our washer. Or fixed it. You chose.not to. Since your word is no good I recommend not giving money to...