Rural King — Local services in Center Township

The 3 stars isn’t suppose to be bad as I do enjoy shopping here. Every RK I’ve been to have always had a little bit of everything at competitive prices compared to other retailers. That being said, I am a firearms enthusiast and have been very disappointed in the service and lack of competence in a few of the employees back in Gun Barn. Not everyone however, as there are some great people who work back there. A few times since June 2021, I was waiting for service while it wasn’t busy at all, maybe one or two customers getting a hunting license and still had to wait up to 20mins to get service due to lack of employee competence. Few times I out right walked out while waiting as it was ridiculous on top of wanting to purchase a firearm and it took the same person a good while to even call up the firearm. As a former worker at an FFL I do understand the job can be stressful especially with the current pandemic going on as well as political pressure but that should not excuse the poor service. I’m not saying the individual I’m referring to should be fired but I feel the Gun Barn position is not for them. I also feel RK as whole should require employees who work back there to have a basic understanding of firearms product knowledge and safety as far too many times I’ve seen employees do unsafe firearm practices such as muzzle sweeping. I still intend to do business at Butler Rural King but unless I see certain people working back in gun barn or more competent workers back there, I will not do any business...

All in all, a great store. I went there to do Christmas Shopping, and they are having a big sale on toys currently. I experienced one of my biggest pet peeves though, in that a majority of the items I was looking at, had no price on them. A few here and there did, but many didn't. I had to resort to trying to find them on the website, where you had to add them to your cart to see prices. And even this didn't work for some items as one item when you clicked on it to bring up the item page so you could add it to your cart came up consistently with a 404 error and another Broder toy when searched for by item number, instead came up as a back scratcher. Not having prices on items your looking to buy is extremely frustrating and wastes a bunch of your time. Usually I just get fed up and leave, but when looking for an item your son wants for Christmas you put in the time, and deal. Rural King, PLEASE be sure to put pricing on your...

The manager their her name is Terry very rude and just plain nasty and treats her employees like total garbage. When is the corporate going to step in and actually find a manger that treats customers and employees with respect. She is not manager material at all. I like to shop there they have many good deals but from now on I think I'll do my shopping elsewhere. They are understaffed and when you need help finding something no one is in sight. Maybe if Terry would treat her employees better they would be able to keep people. Maybe some day Rural King will be smart and find a manager to run the store the way it should be run then maybe there would be more employees and happy customers. Find a manager that cares about her employees and customers. Until then as long as Terry is in charge of that store they lost me as a customer and I will tell many others not to shop there. Me being a business owner myself I will spend my money...