Labcorp — Local services in Centralia

My boss has already given me much grace for missing a lot of work for health reasons. So, do I risk running late for work while I wait endlessly here at Centralia LabCorp for labs? Because, no labs, no chemo. Or, do I wait for labs and risk my job and health insurance? Thank you, LabCorp for the dilemma!

I wrote a review some time ago and did receive an apology with assurances that they were trying to improve. Several months later, it's only gotten worse. In order to receive treatment upon which my life may depend, I need to get my labs done here every third Monday. I have to be at work by 10 am and I arrived here at LabCorp Centralia at 8:40 am. I couldn't get here earlier due to an appointment with the same doctor who orders the labs.

There are 18 people in front of me. They have an automated check in, but only one receptionist to complete the process. We are packed in like sardines. Again, a whole crowd of people with health concerns are packed together, many of whom are forced to stand because of insufficient lobby space and chairs. This is an absolutely horrible way to treat patients. The word shame was invented for this kind of thing.

On the positive side, it's an excellent example of one of the many problems caused by a for profit health care system. If they were motivated at all by the well being of their patients as they are by their profits, they would pay for more staff and find a better location. Disgraceful.

Too bad that besides reviews, we are sitting ducks. We have no power to fix the situation.

Below is the first review I wrote: Waiting hours with a waiting room smaller than a thimble. It's a disgrace that they treat their patients as if their time is utterly insignificant. It's insulting. Twice they've made me late for work, even though on both occasions I budgeted two hours in order to make sure I had sufficient time. It's a horrible place. I dread lab day. We are utterly...

The techs doing the blood draws have always been awesome but no one answers the phone. I have to drive there to find out they don't have my order, despite me seeing in MyChart that it was sent. I've gone back the following day only to have a different person take 10 minutes to dig through fax machine printouts, and say, oh it was right here. I have been a patient with chronic and autoimmune diseases most of my life and go out of my way to be kind to everyone involved in my health care. It is very, very difficult to continue giving that much grace to a poorly managed office like this. There is never more than one person working in the office area, hence my extended patience. But there is no excuse for LabCorp to put their staff or clients in that situation. It's become another chronic condition I have to manage!

P. S. Today I've been sitting here for over 30 minutes watching the one office person do their best to deal with the 15 people waiting out here. I've watched a few people give up and leave. The staff is as kind as they can be and then some, considering not everyone waiting is as patient and considerate as I am. Labcorp, you need to do better, I don't know how you keep good employees if you can't...

after a week of trying to fax blood draw orders i had to go and try to get my blood drawn. every time it was sent there was fax confirmation of received. I could not talk to a person through the phone and drove an hour to the facility . the person at the check in was EXTREMELY RUDE and sarcastic . would NOT look to see if the orders for my draw were there . I waited exactly 50 minutes for her to call me up and she started looking . meanwhile my Dr office called me saying she tried to confirm by phone and was put on hold for 25 minutes only to be told they DID NOT have them. as i was speaking to her the check in person finally found my paper work in a random stack of papers ! then i had to wait another 30 minutes to get my blood draw . Total time i was there was an hour and a half waiting to get my blood drawn . there were 6 people ahead of me when i got there ! the extreme rudeness and just plain unprofessional sarcasm of the check in person and the absolute chaos of the system is appalling LAB CORP SHOULD NEVER DEAL WITH ANY HUMAN BEINGS EVER AGAIN ! If you cannot treat people with at least civility and cannot hire enough staff to facilitate some level of professionalism GET OUT OF THE...