T-J Service Inc. — Local services in Charles City

I wish I could post 0 stars for this place! We bought a $900 bosch dishwasher from sears in mason city. We installed it and right away we had issues. Sears service center sent t-j services out to fix it for us. The first time they came, an entire week after I called, the guy said it wasn't leveled correctly, "fixed" it and left. I ran a load of wash, and it did the same thing. I called t-j back and they came and looked again. The guy then said we installed it incorrectly, did something with a bracket on the back of the washer, did something with wiring, told me it was "fixed" and that he needed a check for $85 since these weren't warranty issues. Stupidly, I wrote them a check. I ran another load of dishes, and it does the same thing, stops in the middle of the cycle and gives an error code. I called t-j back the next morning and they can't come out because that technician is out of town. I asked them not to cash my check until we figure out for sure that there wasn't something wrong with the washer that was covered under warranty. They told me they wouldn't cash the check. I never heard from t-j again after that but THEY CASHED MY CHECK THE VERY NEXT DAY! Finally I call sears service back and they send a sears direct technician out. The level of competence, service, and a general pleasant personality was night and day. The Sears tech found a leak in the tub, a flaw from the factory, and absolutely a warranty issue. While this second tech was here, we found out that sears had actually already paid t-j to come and fix the washer. They got paid twice for the same shoddy job, which amounts to fraud in my book. I'll never let them in my home again, and will encourage anyone I can to...

Horrible about getting back to you with a definitive answer.. I AM A VETERAN and all I have is a bike for transportation.The tire in front was flat .. I called they said they could come being I lived in town... then never came and never called to say they weren’t coming ... I called very next day said they could come later in the day ... no show ... no call.. not at all professional .. I called one final time ... put me on hold for extended period of time and so ... I got the idea. ALL VETS HEAR THIS.... BOYCOT THIS BUSINESS... that’s all I...

I would not recommend TJ Service for repairs, especially if your appliance is under warranty. I spoke with both Jerry and Isaiah and both were rude and extremely unhelpful. Trying to confirm anything with them to get my washing machine fixed was the worst customer service I have ever experienced. The Maytag representative that called them directly also said how rude and unhelpful they were. Very...