High Point Climbing and Fitness - Riverside — Local services in Chattanooga

Employee Peter of the Amnicola location has both talked to friend and myself like we are less than human on several instances. As someone who has been climbing with high point 4 years now I want to warn newcomers if they are unfortunate enough to deal with Peter their first few times at highpoint to do their best to not let him get to you. This employee lacks all customer service skills and will talk to you like your pulled over on the side of the road getting a ticket. My friend who set their membership up with Peter received no orientation or information from the employee at all. Only to later be insulted by Peter telling him since he doesn't know anything at all he an go downtown and take his free class. The lack of respect this individual shows is astounding as he sits behind the counter with his feet up on the desk/ in the window sill. He will throw pens and paperwork at you while barking questions like a drill sergeant and if he doesn't like your answer he'll literally walk away from you while your talking to him. I am more than happy to speak with any member of management about all the details of the three instances I've had to tolerate this individuals behavior, newcomers just stay away he will turn you off to the entire location and ruin your day. I've been rethinking switching to amnicola location only ever since I noticed they shipped him over there to work away from the much more friendly and helpful crowd downtown. Very disappointed to see a grown man acting like this behind the counter at...

I had a very disappointing incident with Sam H. at High Point Riverside today.

A staff member at Downtown told me (by mistake) that my day pass was also valid for Riverside location, so I drove there.

Then Sam with no respect at all told me things like:

“The pass doesn’t work like that so, if you want to climb $15 if not go back to downtown.

It wasn’t my mistake, and I don’t know you, I can’t trust you...”

I understand that the guy in downtown made a mistake, but for that guy not saying something like:

“Sorry, I apologize for the misunderstanding, but the policy doesn’t transfer the day passes.... Sorry for the inconveniences but I can’t help you, you need to talk with my supervisor.....”

He didn’t show any customer focus, people care or any people skills.

It was awful !!!

Unbelievable that this place holds...

The staff, the gear, the equipment, and the facilities were all excellent. The staff was very knowledgeable and helpful. they went out of their way to make sure that my step daughter who has climbed before felt comfortable and even more so when it came to her friend who's never climbed before. by the end of the day my step daughter's friend felt very confident in his ability to climb. All of that is thanks to the staff. The routes on the walls were challenging and yet easy enough for those who have some climbing ability. They do have several routes that are set up for novice climbers, intermediate, and expert climbers. The facility was clean and kept in a top-notch state. If you happen to be traveling through Chattanooga, or visiting family like we were, I highly recommend you check this place out and...