Chelan Parasail & Watersports — Local services in Chelan

This has been the worst experience of any boat rental I have ever done. I booked and paid for a particular boat. When we got out to the dock it was a bait and switch. We were given a much lower class of boat. When I tried to resolve the issue I was told they double booked the boat and sorry about your luck! Supposedly there is no person to resolve customer issues. I don’t know how anyone runs a business this way! The saga continued they sent a guy out to the boat they put us in and said they are forcing us to go back to the dock and terminate our rental for writing a bad google review. So they just wanted to make sure our day was ruined. I am editing this to respond to your latest response. Google will only allow so many characters. I will put a picture up with my previous review and your response. For anyone that cares. I understand that you feel the need to minimize your company's culpability in this and you clearly want to try to make me look like the bad guy but their is no crazy person running around being mean to your staff because they didn't like the color of the boat. Now let's start from the beginning. On July 15th 2024 I rented a boat with a LARGE SHADE COVER (not blue) for my birthday. We had a great experience and decided to do it again. I called in to make sure I got the same boat. If the boat I had last year in 2024 was not available that should have been told to me at the time I did the booking. I do NOT know the names of your boats. I will find what pics I can from last year and post them here. I do know that it was NOT called Big Blue so if that is what was booked on the initial call then that was your first mistake. I have never rented or been in that boat. When we checked-in no one informed us of any change in boat. I called the front desk from the dock when I saw the boat approaching the dock because it was clearly not the boat and had a SMALLER SHADE COVER. I called the front desk to explain they had brought the wrong boat and that I needed a LARGER SHADE COVER. I wish they had been nice and helpful, instead they said and I quote "We double booked the boat." "You can take the boat that is there or not but either way you are not getting a refund" I never asked for a refund, I asked for a resolution. I asked if there was any other way to resolve the situation because I needed a larger shade cover. The person said no. I asked if there was a manager or someone with authority to help the situation. They just repeated "Take it or don't no refund." During this exchange, I did not yell or abuse anyone. I did not call anyone names or threaten anyone. My tone of voice became authoritative. I annunciated my words like LARGER SHADE COVER (not color of the boat)and my words were clipped and short. I did say you can't treat people this way and that I could not believe it. Given the choice I chose to get on the boat of course. I was unhappy with the way I was treated. I called from the boat to ask if the manager had become available. I was told no and I did post a google review the little blurb on this review before the saga continued part. When your employee showed up on the jet ski to order us back to the dock I told him I did not want a refund, I did not want to cut our trip short. You had another opportunity to not make matters worse. When he called back to whoever sent him out there because I asked him to. That was another opportunity. People make mistakes everyone knows that. But as a business, you own up to your mistakes which you had plenty of opportunity to do and still have not done. As far as me extorting you with reviews, I never asked for anything other than the right boat or a Larger Shade Cover. You might be interested to know this is the only Google review I have ever done. The way I was treated was that bad. When your company posted your first ridiculous response, I decided to make my first ever reviews everywhere I could think of. Not because I want anything from you but because I want to save other people from the experience I had. There were 1000 or more ways to handle...

This was my first time on a boat. And I felt that I wasn’t treated with fairness. First on all I want to start with. I feel like they need to be trained on how to check in a person and the safety instruction that they need to go over. Even if some people believe it’s “common sense” I feel like its common sense for them to go over everything. Even if it’s a repeat customer I feel like it’s something they need to do. My reason why I am writing this review is because our boat was failing and we had kids in the boat. And we called the office and they weren’t even helpfully. But can you just imagine yourself being in the water for 30 minutes and not going anything because something you rented didn’t work. They didn’t even come too checked out the boat or told us stay where you were at someone will get her to help you. NOTHING! For about 2 hours of the boat having this problem. We wanted to go home. We drove 3 hours for this. The kids were getting sun burn they were bored for just being in one place. When we got to the office they were charging us for a rope that was broken and said it was the cause of us having problems. And said that the guy went over in instruction.

When they guy went over the instruction all in said was this how to go forward and reverse and well the rest you know what to do. THOSE WERE HIS WORDS!

And when we talked the “White Fat Girl “on the front desk and said it was common sense. I felt like it was unfair because the instruction were never said to us in the first place. And second because. She was rude and disrespectful. And just walked away. I don’t know what her role his in that business. But I honestly don’t think she would be working with customers. I feel like she need to hear us out. We didn’t want much but all we wanted as a customer was to be heard and have this not happen to other people. Whose first time going on a boat and have employee not explain to them what they believe is common sense. Out of this whole thing they asked us if we wanted them to fired the guy who went over the instruction but how dumb do they sound that they can't can’t even control a situation like customer...

My boyfriend and I went here to rent a jetski. No one inspected the jetski before we started riding it. Nothing was looked at in front of us. We rented one two person jetski for two hours. We paid a $500 refundable damage deposit and $85 per hour for the jetski. We had our fun and returned it. Before we were able to leave, someone stopped us and asked us if we flipped over because there was so much water in the jetski. We said no. Because that was the truth. We never flipped. The guy asked us to wait while they grabbed the manager. The guy in charge walks out of the building with attitude and begins yelling at us immediately. I felt humiliated and confused all at once. We looked at each other stunned by the accusations. The manager begins feeding us a story and asks if we hit a boat, a log, or something else in the water. We said no. When we did that angered him more. He walked us to the jetski and showed us a hole. I admit that I did not inspect the jetski prior to leaving myself so I cannot say that it was us but I can’t prove that it wasnt either. Only thing we hit was water. If anything, we got a faulty jetski. Im sure there was an issue with it before. We would have been straightforward and owned up to it if we did in fact hit anything. Unfortunately after lots of arguing and threatening police officers and lawyers he made us pay him 1K. Yes, 1 thousand dollars. They refunded the “damage deposit” we originally paid and we paid on another card the full balance but we ended up paying an additional $500 which makes no damn sense to me. I thought the damage deposit covers the damages. Isn’t that common sense? The manager suddenly changed his tone once I paid. Was so kind to us. Said he would send me a bill from the body shop. We received the statement and my total was EXACTLY $1k. A little suspicious of you ask me. Everything was written in pen. I feel scammed and disappointed to have trusted these guys. As a reminder, ALWAYS INSPECT YOUR RENTALS. lesson learned. I’ll let all my friends and family know not to go...