Lake Shores Watercraft and Boat Rentals — Local services in Chelan

Have you ever had a place try to make you pay a 500 dollar security rental on your credit card for a 2 hour rental worth 20 percent of that price ? Yeah, me neither , that was until I came here. They will ask you to put a half a K down to ensure their boat/ jet ski.

They didn’t have any parking because the ten - fifteen student employees take up all of their spots. Then , the lady behind the desk made an excuse saying “God gave us all the parking he could give us.” I don’t know how to quantify… how this premise lead me to being forced to pay ten dollars for parking a quarter of a mile down the road , but that occurred too. BE READY TO PAY FOR PARKING. (AN ADDITIONAL 510 dollars for your 150 dollar rental).

The jet ski was old, small, and rocky however it was fun.

At this point I had been fed up with these people and their games and just wanted to go home. However they actually want you to go out of your way to fill up the jet ski with gas. So when I returned I told the owner “I don’t feel as if I should have to pay for gas as I was forced to pay for parking.” Then the owner told me he was calling the police for Boating Under The Influence . His reasoning was as follows and verbatim for what he said:

“Just Because I don’t like you homie.” - as he drove off on his rackety jet ski into the sun.

The police showed up and didn’t even bother to give me a field sobriety test as it was clear i was as sober as a new born baby.

He tried to hit on my girlfriend while attempting to get me arrested as well.

He also called me “weird”.

THE STAFF TOLD ME HE ALSO TAKES THEIR TIPS FOR THEMSELVES

CONCLUSION:

It would be fair to assume that you should be ready to have roughly 800 dollar to rent a single jet ski for two hours. If the owner doesn’t like you , he may try to get you arrested. The lady behind the counter is as rude as possible and uses godliness to try excuse herself. They steal money from their employees and they will try to steal money from you. The 45 year old owner will try to hit on your wife or girlfriend .

Stay away ,stay away, stay...

My wife and I are around 60. We'd never been on jet skis before so we listened very carefully to the instructions before leaving - especially about capsizing. Out on the water I was surprised at how easy it is to capsize them and how hard it is to get them to turn back over. We were not doing anything outlandish with it when we capsized. Another jet skiier saw we were having trouble turning it over and came to help. Even with all three of us, it was extremely difficult to turn over (yeah that rocking technique to turn it over doesn't work at all). When trying to get back on it, it capsized again. The jet skiier told us he suspected there was water inside the jet ski now that was making it even more susceptible to capsizing. We never were able to get both my wife and I both on the jet ski again. Once I got on, it would not start. My wife hitched a ride back and to send help. Once back we were told the owner would be there in 15 minutes to assess the situation. 40 minutes later we learned that he was there but ignored us. Finally after looking it over he said that (essentially) it just needed to dry out and that we were "good to go". So we left thinking we were indeed good to go only to receive a text the next day that the flooding had caused the starter relay to be fried and my card would be charged $260. I don't think this was the right way to handle the situation. We used the jet ski normally (I imagine much more gentle than most) and we followed their instructions as to what to do in the event of a capsize. I also don't think that our card should just be charged like that without some kind of discussion, especially after we are told we were "good to go". Lastly, I thought the parking was terrible and the jet ski's right rear view mirror was duck taped over, presumably because...

I arrived at approximately 12:20 PM, or perhaps a few minutes earlier, with the expectation of a smooth check-in process. However, to our disappointment, we were made to wait for an extended period of 30 minutes before a staff member at the Front Desk attended to us. This delay in check-in created a sense of inconvenience and impatience, as we were eager to begin our experience promptly.

Furthermore, during the check-in process, the individual at the Front Desk attempted to charge our cards multiple times, resulting in incorrect charges being made. Although these charges were eventually rectified and reimbursed, the repeated errors raised concerns regarding the competence and efficiency of your payment system. This recurring issue caused unnecessary frustration and apprehension among my party, as we were left uncertain about the financial aspect of our visit.

In addition to the aforementioned problems, I must address an incident that occurred at the conclusion of our visit. It came to our attention that we were charged for a damage claim relating to a ladder, which we were unaware of during our entire experience. The ladder, which we believe to be of poor quality and a one-time-use item, unexpectedly broke without warning. It is important to note that the damage was unintentional, and we were not provided with any prior indication or guidance regarding the fragility of the ladder. Consequently, being charged for this damage further exacerbated our dissatisfaction with the overall experience.

Overall, the cumulative effect of these issues greatly marred our perception of your business. The extensive wait time, the repeated card charges, and the unexpected damage charge contributed to an atmosphere of inconvenience and frustration, ultimately overshadowing any positive aspects...