Esprit Decor Home Furnishings — Local services in Chesapeake

We've been shopping for a kitchen table for months. We finally found one, but I wanted to share my experience at Esprit Decor several weeks ago. It's actually taken me some time to put this experience into words after the disgraceful treatment we received here.

The store is located off South Battlefield. The storefront is very deceptive. Once you get inside, it's massive - over 60,000 square feet of furniture! One could even get lost just looking at furniture here.

We came in with our young daughter after a day of outdoor activities and were greeted at the front door by a gentleman right away (I believe his name was Jim or maybe Joe, but I'd really rather forget him). We gave him a synopsis of what type of dining set we were hunting for, and shown directly to a section of Canadel furniture. He let us know about their options (colors/finishes/sizing) and seemed to be guiding us toward their "cheaper" options, despite the fact that we had not said a word about budget. Every time we asked a question (be it about a chair option, delivery estimate or stain), he seemed bothered by having to supply an answer.

We let him know that wanted to look at the other offerings in the store and also that we would likely have to return with our paint, counter and cabinet samples to make a more informed purchase. Once we indicated we weren't going to be spending money that day, Jim/Joe's demeanor downgraded even further.

He even had the gall to reprimand our daughter very loudly (she's 2 - it nearly scared her half to death), who was trying to climb onto the dining chairs when we encouraged her to "try them out." Furniture is for sitting in by the entire family. Our toddler is not an exception. She will never be discounted when we make a family decision and should have never been made to feel bad about doing what her parents instructed her to do. If Jim/Joe had an issue with our daughter climbing on to the furniture, just as she would be doing in her own home, he should have spoken to us directly before speaking to our child.

I will NEVER step foot back in this establishment. Making assumptions about our income is one thing. Yelling at my daughter is another.

I actually have tears streaming as I write this review because his scolding OUR child hurt me so deeply. I would plead with you to look elsewhere without the slightest hint of hesitation. I will be posting about our wonderful experience at West Elm in VB, including the incredibly kind and respectful treatment of our daughter. We eventually spent our hard-earned money on a dining set there and will absolutely be shipping there...

I absolutely hate giving 1 star reviews to locally owned businesses however I can't help but see this as justifiable for my experience.

I initially visited roughly 2 years ago and upon entering didn't get even a hello or hi from the surrounding people there. Eventually after strolling around looking at sofas someone walked by and smiled and said hi and walked on. After a little bit longer of casual strolling through the furniture aisles I walked out and nobody even noticed. Looking at couch prices that were more expensive than a used Lexus I ended up going to Haverty's where the customer service from a man named Kwami (spelling?) was beyond what I could have expected and I purchased a gorgeous sofa there.

Fast forward to my second visit here roughly 1 month ago. Not that appearances matter but I figured maybe looking the part I would get more attention this time, I came dressed up and pulled up in my car which new goes for $100,000 and figured maybe someone would want my business this time. I walk in and with multiple people at the back counter and a lady sitting at the tables nobody even said hi. I stroll around the store this time looking for furniture for our media room, a big sectional or possibly movie theater seating. I find a sectional I like but have questions on various arrangements. I knew it would be expensive but I liked it and wanted it. Unlike other stores I would've tracked down a sales associate and grabbed them but after my first visit getting ignored and now my second visit being ignored as I walked in the door I figured I would stroll past the front desk and see if anyone asks how I'm doing or if I need any help. 2 female employees were behind the front desk flipping through books and a man was also behind the desk on the phone. I pause for a good minute or two in the round table area in front of the desk and get no response from anyone even though the ladies looked up. So I said screw it and walked out. Upon exiting I waived at the lady who was cleaning a glass vase on a table and she smiled back so I know that at least they're not wax statues or animatronic robots. Once again, I went back to Kwami at Haverty's and got A+ service and am purchasing a power leather reclining sectional from there.

Like I said, it's unfortunate to give ANY local business a 1 star review but both times I went in there there were only a few customers casually walking around. They were not too busy to say hi, they simply chose not to. There's a big difference between giving customers room to shop and ignoring them. Unfortunately I won't give them...

We have purchased lovely, well made furniture in the past from Espirit Decor. On New Year’s Eve 2018 after a long search and yes, even multiple visits to Espirit Decor, we purchased three chairs for our living room. Before you purchase, be aware. Our experience on both occasions has been a multiple month wait for our furniture. This is especially to be expected when you are ordering a customized piece. However. The chairs we purchased were delivered and we are so very disappointed with the quality of the pretty pricey product. Compared to the floor model we sat in and based our purchase on, what we received is just awful. The arms of the chairs and the foot portion of the recliners are simply wood covered in material with no cushion at all. We even tried to “live with” them but the are so uncomfortable, they cause me pain when I sit in them. With the reputation of Espirit Decor, and our previous good shopping experience with them, my expectation would be that our dissatisfaction would be addressed in some way. Instead, when I called to talk to someone, I got no assistance of any kind. The Associate I spoke to didn’t want to know why I was unhappy and didn’t even offer an apology for our dissatisfaction. Espirit Decor usually carries nice furniture but this time, we couldn’t be more disappointed with the quality and service and we will be looking to replace these chairs elsewhere and will caution everyone we talk to about furniture about our experience. If you order through Espirit Decor, don’t take possession of the delivery until you are happy with your purchase. Sit in/on it. Make sure it’s what you ordered. Espirit Decor does not support their customer’s satisfaction...