Pasco's Battery Warehouse of Cheswold — Local services in Cheswold

I purchased a battery a little over a year ago for my car. The original experience was very much like everyone else's, very good. Fast forward about 14 months and the experience has turned into a headache. I called the national warranty support number on the battery and I was told that the battery has a 30 month manufacturers warranty. I was not expecting that, and I immediately called the shop from where my battery came. Since it was over 25 miles, I was told that I could use a closer shop for repair. I took my car to the local Pasco dealer in Cheswold DE. and had the store manager check out my battery, and car's charging system. He found that the battery's voltage was just over 2 volts after I shut off the engine. He then called his boss, the store owner, I believe his name was Dusty or Dustin and explained what he found. While they were on the phone, I called the manufacturer's warranty department to verify the warranty as Pasco questioned the 30 month full replacement warranty. They were told the same thing. Pasco's manager then argued with the warranty manager of how he was going to be reimbursed if he replaced my battery for free. He wanted to put the manufacturer warranty manager and the local Pasco store owner on a 3 way call to hash it out. I'm sorry but I didn't like the way I was being treated, I told the store manager that I did not need to be in the middle of his conversation and that he just needed to honor the warranty and let me be on my way. He refused to replace the battery and argued with me about it. After I left Pasco, the store owner called me himself to defend his manager's decision, not to apologize. Only after being on the phone with the owner for more than 10 min did he tell me that I could return to the store so that they could give me a loaner battery while they test the bad battery. I was already in route to another appointment, and did not have time as I already wasted too much time arguing with them. I don't know what to say. I'm still at a loss for words. I understand there is a manufacturers warranty and a store warranty. What the store manager should have done was explained that from the start and worked with me without putting me in the middle. I have 4 vehicles of my own that will not be serviced by Pasco. Too much competition out there to deal with that type of headache. I'd rather spend the money on another battery from another shop then deal with Pasco ever again. Do what you want but don't expect them to help you if you have any problems with one of their batteries. Whenever you make a purchase your not only buying a product, you're also buying customer service if you should ever need that product repaired or replaced.

Amended Review: Today is August 31, 2016. I received a call this morning from Dustin, the store owner. I was surprised to hear him from him, and I'm glad that he called. He told me that he had been thinking about what happened on my last visit to Pasco (See Above) and wanted to apologize. He then offered to reimburse me my original purchase price, but I told him that was appreciated but not necessary. I asked if he would just replace the battery as that was all I wanted in the first place. He even offered to come to my home to replace the battery there, but again I told him not necessary and that I would be more than happy to bring the car to the shop. What can I say about Dustin and his business? I feel that we all have those days when we wish we could do it all over again. Well this was one of those days and Dustin and his crew at Pasco did exactly what any customer service driven business would do. I left the above comment not to persuade you from doing business with Pasco, but instead I want you to see that these are good hard working people that most of the time do it right. Dustin and his crew replaced my battery under warranty and checked that my electrical system was performing optimally. Thank you for doing the right thing and Thank you for turning my...

I have a 2014 500 SEL Mercedes-Benz That I drove to the shop back in 2019 for an electrical problem The key would not read sometime. They called me told me they fixed the problem pick the vehicle up. I picked my vehicle up brought it home went to start back up in the driveway. It would not start… that was back in 2019 August..my vehicle has been there ever since???, they said it was Covid in 2020 I understood.. then 2021 and 2022, then 2023 now 2024. My vehicle is still there. I Do not know why my vehicle is still there. I do not understand any reason why my vehicle should be still there , Matt has been giving me excuse after excuse after excuse. I just called at 4:30 and I got another excuse. I hope to get my vehicle back soon my daughter was four years old when we took it there now she is 10 and speaks two languages while my other daughters where in high school at Dover High they both graduated from Penn State and both got bachelors and masters degrees my son had a child now I’m a grandfather. I never once got a chance to drive my vehicle to college to see my daughters play any games or anything to that matter with the vehicle was intended for But I will not ever suggest to anyone to bring there vehicle to Cheswell PASCO battery and warehouse and automotive services I just spoke with the corporate office now. I hope they help me out. Thank you and God bless

I’m still waiting as of FEB 17, 2025 11 months $3600 in...

Pasco is the place my whole family goes for all of our batteries! We have a farm in Delaware and the young lady at the front desk was able to give us really great prices on batteries for our tractors... they even lowered a price on a battery one time to beat Tristate's price!!! We went to have a starter rebuilt which has been working out great. We even sent our daughter there to get a battery replaced in her car. The mechanic, Roc, explained the whole procedure to her, checked her whole starting system out, and made it very easy. We knew we were getting good service and we know that they will back us up for any problems we have with our equipment. Couldn't be happier with...