Square Deal Mattress Factory & Upholstery — Local services in Chico

Jamie was our salesperson, and she was very pleasant, along with her sister, Jessica! We bought 3 new Imperial standard mattress sets for each bedroom, and we all love how comfortable they are to sleep on and how well they are made! They were on sale, and we got a reasonable price. The mattresses were delivered to us in only five days and the young delivery men were very friendly and did a good job. They even gave me time to do a quick clean after they removed the old mattresses. My only complaint was that they didn't get the word that they were supposed to deliver two mattress protectors instead of one, and I had called the company ahead of time and was told that it would be added to the delivery order. When I later talked to Jamie about it, she apologized and said she wasn't there when it happened, or it would have been taken care of. Unfortunately, the person I had talked to had dropped the ball. Otherwise, it seems to be a...

We bought a mattress here years ago and loved it so much we bought another, custom sized, to go in our travel trailer. Both burned in the Paradise Camp Fire. The staff were friendly and helpful enough to send us copies of our invoices for insurance. Fast forward 2 years, and we've rebuilt our lives in Oregon. We had a brand new bed given to us by a friend, but after sleeping on it for almost a year, it just didn't compare to our old bed. After trying to shop local here, only finding big brands that were more expensive and lower quality, we gave Square Deal a call and asked if they could ship. Not only were they willing to ship, they were willing to drive it up to us themselves. We went with shipping since the price was very reasonable and we're back to sleeping on an awesome bed again in just over a week after...

1 billion percent the most authentically awesome mattress store in Northern California. They literally make the mattress on site. I feel lucky to live in a city that has Square Deal. I spent years researching mattresses, pocket coils, foams, latex trying to find a good brand. Consumer Reports helped, but I discovered that a custom mattress shop is by far the best option possible. Why? If you don't like the mattress, they can fix it/change it for you. Yes it can be expensive, on par with the big mattress companies, but you think Serta, Beautyrest, tempur-pedic will adjust your mattress to your custom needs? I can't recommend this place enough. We were so happy we bought a king and queen. They even delivered and hauled away our old mattress. Some of the best customer service I've ever had. I...