Giant Food — Local services in Chillum

The lowest quality Giant I've ever experienced I felt like taking a shower after I left. I called ahead and asked staff to have my pickup order ready at customer service since I don't drive but of course no such thing happened. Security immediately jumped out once I stepped inside as if I were a threat. Brown while shopping is my most educated guess. One member of the security team stayed a few feet away from me during most of my time there for whatever reason. It's sad how a Black American who is discriminated against in this country will turn around and try to use the same tactics on a brown customer who is not displaying any suspicious behavior. When my order arrived, I discovered that some items had to be substituted or were just non-existant because this particular Giant just does not have a good selection of items. Staff needs subconscious bias training. Will not be visiting this particular Giant ever again. REVISION: I changed my review from two to three stars after speaking to the store manager and receiving an apology for the security guard's behavior. The manager did inform me that he was going to contact the security guard's company and make a formal complaint. The manager sounded sincere. Also, I contacted customer care and they gave me...

I have lived in northeast DC for 38 years and shopped at Giant Food Stores for at least that many. First I shopped at the 3104 Queens Chapel Rd, Hyattsville, MD 20782 location and when it closed in 2013 I started shopping at 5815 Eastern Avenue, Hyattsville MD location. Great customer service is the main reason why.

Today I would like to recognize Kareem, a young man who went out of his way to help me on July 19, 2017. I made a purchase of many items, left the store, drove my mother home with her items and went home. When I arrived I could not have one of my purchases. I went back to the store in and Kareem was kind enough to go out of his way to assist.

I was reminded of how much it meant to have someone to go out of their way to help and appreciative that Kareem cared enough to make a difference in not only my life but I am sure the lives of many others. I believe this young man sets the bar extremely high when it comes to providing excellent customer service to the those who frequent Giant and should be commended for that. He is an asset to those he serves and to your...

Staff member in the seafood station was very rude. He barely wanted to communicate and seemed aggravated as soon a I approached the counter. I ordered crab legs to be steamed. Because we didn’t communicate well he did not have a good understanding of what I needed. What he initially gave me wasn’t enough. So I had to ask him to steam more. While he was steaming them I was looking down at my phone waiting there the whole time. When he was done he set the crab legs on the counter and didn’t make a sound. Once I looked up I noticed them there and wasn’t sure if they were mine or some one else’s order and he had disappeared. He never said a word. So I took them. I understand people have bad days but nobody deserves his bad energy especially after work because you simply don’t want to do your job. I’m not the type to file a complaint but this interaction was so bizarre I wanted to talk to the manager. Of course no one was available at customer service and no one knew when someone would be back at the station. Throw the whole staff away. This is why I...