Kroger — Local services in Cincinnati

I moved to this area in 2018. I grew up, and then raised my children in Loveland, Ohio. When I first moved here, I didn't know the area at all, and in looking for the nearest grocery store, kroger on vine was the first and closet store that I saw. I went there once, and did not go back. It was a mess, dirty, unorganized, unstocked, terrible produce and the staff wasn't so friendly. I didn't realize there was a kroger on winton initially, so I started shopping there instead. Where I'm located is right in between both krogers, equal in direction both ways. Recently, I started doing grocery delivery and kroger vine street was one of my first assignments. I went reluctantly due to my past experience, but when I walked in I was amazed! Whatever changed since 2018 has dramatically improved this location! Although a smaller store, it is ran and staffed with an amazing team! Every employee is super friendly, welcoming and helpful above and beyond expectations! It's always clean, organized and stocked (as well as it can be with the current state of things). Going between winton and vine for my delivery assignments, I've noticed that vine is the better of the two hands down! Winton is so low on stock constantly, and the employees aren't as friendly (some are, not an all inclusive statement) but as a team, vine employees rise above! The shelves at vine are way better stocked than winton, and I consistently see employees at vine restocking throughout the day! I don't see that at winton, ever, only early in the morning. I'm not knocking winton, but I think vine deserves the recognition for going above and beyond! Whatever has changed since 2018 was a great move! I do my personal shopping there now as well! Your store and all the exceptional employees deserve recognition! The community surrounding you appreciates each and every one of you! ...and the new shopping carts are...

First off, let me say I shop at this location frequently. I enjoy shopping at Kroger. But I was literally threatened by a uscan attendant. I went up to the uscan and rang up all my items. I have lost my Kroger card but my mother and I share a card so I have the number, meaning I need an employee to input the number manually. I understand it's a bit of a hassle, but I'm waiting on a new card now. I rang up my items and the attendant was somewhere else other than her post. I hit the call attendant button, and waited at least 5 minutes, and got no response. I hit the button again, no response. Several other customers needed assistance and she was still at the customer service desk doing something else. One other customer went over to her and said excuse me, and the attendant said, "Excuse me. I'm doing something's else right now." I continued to wait, and she finally came over the the uscan and helped everyone but me. So I finally say excuse me. And then to me she said, "excuse me. I'm helping someone else right now. Impatient people." Very rude. I did lose my temper and tell her that she could be a little bit more efficient with her job. But I did not curse or threaten. She continued to start a screaming match and then proceeded to tell me, "You can get the business baby girl." I told her she was being unprofessional and I couldn't believe she was doing this on the floor. My mother has been an employee for 38 years, and this kind of behavior from an employee is NOT tolerated. She stated that she didn't care if she was on the floor and that I "could get the business right now." I walked out and called the manager and he was very reasonable and helpful. The uscan attendants name was Danielle I believe. Date 12/31/16 Approximately 5:15pm....

I used to love this store. Small and accessible with a decent variety for a smaller store. However, the customer service has been HORRIBLE the last 6 months. Employees could not care less if they help you. Always angry and unwilling to help. Never see a manager around. Was just there with one lane open and eight carts waiting in line. Employees just wander around in slow motion. I/4 of the coupons that I download onto my card I can't use because they do not have the items in stock. This place is going downhill fast.

Wondering if anyone from Kroger even reads these reviews...come on Kroger management, prove me wrong. I am almost done with the Kroger brand all together if this is the way you allow your customers to be treated. Even if it is only one bad store, it has your name on it and that is what anyone who goes into that store will think of your brand. If you cannot improve one small neighborhood store I am done. There are other brands to shop and I will be more than happy to drive extra to at least have a moderately decent...