Best Buy — Local services in Citrus Park

Best Buy as a company has benefited from a lack of national competition in the electronics marketplace, to the detriment of the consumer. Since Circuit City went out of business, Best Buy has become increasingly blatant with their lack of regard for ensuring positive customer service experiences.

This particular store is definitely no exception. Out of several experiences in this store, only two stand out at positive, and they were with general customer service associates going out of their way, personally. The management doesn't coach properly to ensure a consistant customer service experience. The sales reps are more concerned with their numbers, than your acquisition of electronics that suit your individual needs.

My last experience was today, Nov. 13, 2020. I've never used Best Buy's "convenient curb-side pick-up" previously. After having set up a same-day delivery through the Best Buy's app. We gladly paid the delivery surcharge, for delivery by 9pm. This was a birthday present, that never arrived. Having gone through several interactions with Customer Service, they finally set up the device for curb-side pick-up. Unfortunately, the gift was late to the recipient, as the store was closed by the time the delivery timeframe had elapsed.

So, I arrived at the Citrus Park location with the intent to maintain social distancing. The store only had one representative working curb-side, with several vehicles soon to be in queue. Only having one customer ahead of me, I assumed the process would be fairly quick. However, after more customers arrived in curb-side parking stalls, no extra reps came to assist. Waiting for service for nearly 25 minutes. I watched the Best Buy rep walk leisurely, back and forth to the store acquiring one part of the other customers order at a time.

After that interaction had finally been completed, the rep came to my window. The rep was wearing a basic mask, but the process was not nearly as contactless as it should have been. When the app lays out a process that tells the user to show the rep a four digit code, and then valid government identification. Unfortunately, the rep had to lean in to my window to tell me they need the entire order number instead. Once the order had been confirmed, the rep again slowly and without any sense of urgency strolled back to the store. After nearly five minutes of curb-side stalls filling up with more customers, the rep finally returned with my purchase.

Unfortunately, Best Buy thinks that putting a box in your trunk, doesn't require a Best Buy bag. So I found my purchase loose in the back of my vehicle, with no way to carry everything to my home conventiently. It then suddenly struck me, that the elderly woman who arrived before me would find herself in the same situation. Furthermore, it made me anxious to think of the other people who are receiving products, that are being displayed to anyone watching. Which makes me worry for the safety of people who leave Best Buy, with expensive items showcased to the public. Again, this Best Buy seems to demonstrate just how little regard the corporation itself has for their...

I was excited to see my preorder game was available for pickup today when I got a notification from best buy. I searched some forums and confirmed that some people said they picked up theirs from their best buy location. I tried calling, but hung up after nobody picked up after 20 minutes. I then spoke with someone on the online chat and they confirmed that my preorder was available for pickup at my local store. So I drive nearly an hour in heavy traffic to my store, only to find out that they wont release my preorder like the email stated. The girl at the front said sorry, but I cant do anything about it. I said why dont you guys pick up your pohone, I spent 20 minutes on the phone and noone picks up, she said oh yeah, that just goes to a call center... I said why didn't you send out another email stating the first one was an error. She said oh another one was sent out, so I checked my email (not synced to phone) and I see they did send out another email FOUR HOURS later, which I was already on the road driving there.

I spoke with the supervisor Dave at 12675 Citrus Plaza Dr, Tampa, FL 33625, and he just said I'm Sorry, I told him he should either release the game to me now (like the other stores released it early, we cant even play it till release date, but can predownload it at least), or give me some type of store credit for wasting my gas, and time of an hour driving here, he said No we don't do that dude.

This supervisor Dave needs to be retrained, I don't know how long hes been working as a "supervisor". I asked for his name since he was standing sideways, and he said its right here DUDE! he kept calling me dude, and he looks over 40, not very professional. I said just Dave? He said YES JUST DAVE! I said well are there other Dave's that work here? He said IM THE ONLY ONE! This guy had an attitude, not supervisor material. Then he said its just a game DUDE, to try to downplay the importance. Is best buys motto : if its a game you're not important and we cant waste your time and money? Its the principle, I wasted an hour of my time driving there for nothing, doesnt matter if I drove there for a $3k tv for a $5 accessory, I would feel the same. I canceled my order, and will just order from another company. Its a shame that one store/employee can tarnish the reputation of a company for life for a customer, because I don't see myself ever going back there or to any other best buy with these practices or service. Yes a simple $5-$10 would soften the frustration, frustration would still be there, but at least I wouldn't black list the company, and leave a 1 star review. I suggest you retrain or put mr Dave on stocking shelfs or something more appropriate for his...

We recently bought LG and GE appliances from pacific kitchen Best Buy, our extra erperience in the store was great with the sales person E who is very knowledgeable and gave good information on the products which is the only reason we decided to go with Best Buy for our New Home and bought all the protection as well expecting a good customer service. We clearly stated in the notes that we would require an hour prior notice to delivery as we do not live on the address and the drive would take us 45 min. On the day of delivery we get a call saying they will be there in 30 min! I quickly left from work and arranged a baby sitter to pick our kids from their camp and start rushing to the home, upon calling Best Buy and speaking to Maggi explaining the situation she said she will talk to the delivery guy as our sales associate John and the other person were not in store. She calls me back at 12:50 and asks me how many minuites will it take me I said 20 min, so now she said the will call in 20 min and check or will reschedule. I get another call at 1:05 saying the driver is being released as our 20 min are up and we are 2 min away from home. There is a lot of miscommunication in the employees and the whole process seemed like they are threatening us with their “Notes” and calls about rescheduling. A manager was supposed to call us back I gave this incident 2 days and recieved no call back. They have no courtesy for your time and respect for you as a customer even when your spending thousands of dollars. I feel like returning and canceling all my further orders with them as other companies give the appliances for the same price with better customer service!!! So buyers beware and especially new construction home owners as they will make the day of delivery a painstaking day instead of a...