Planet Fitness — Local services in Citrus Park

Well, this is unfortunate, but I need to update my review. I had to close my account a year ago due to a job loss and the last time I was there March 2023, in person, I had the guy close my membership because I couldn’t afford it. Today I came back, I was ready to renew my membership, I walked through the door ready and excited, I happily and proudly announced that I am back, I confirmed that I had a membership before, I figured it would be faster to reactivate my account, I thought they charge the monthly fee $25 and I’m in the red light booth. However the girl on the other side of the counter was of course new, never met her before (I knew the old crew from a year ago, they were so cool and friendly) this one calls the manager and they throw it into my face, that “I”didn’t close my account properly a year ago so they cannot renew my membership unless I pay for what I owe. I was shocked. I was put on the spot to prove myself with an email from a year ago that they sent me if I really closed my account, practically instead of apologizing for their mistake, I was called a liar, humiliated, and ridiculed by a 17 year old girl who was mocking me when I asked how the membership process works, yes I signed a paper, who remembers what I did a year ago during that membership closing process, which I didn’t want to close, but had to. They want to charge me $75 for not closing my account properly and I owe it to them. I said please find the person in your system who worked here on the day when I last checked in and find out what exactly he did to my account, because I asked him to close it. He laughed into my face and said: we don’t know who worked here on that day. I am very disappointed. I asked him to find a way for me to come back and fix the problem, he kept saying the only way is for me to re join the gym is to pay for their mistake, which of course he doesn’t admit. He wanted me to prove it with an email. After I left I remembered that I deleted about 100 thousand emails because my gmail was full, so I’m sorry, I cannot prove myself. And I wasn’t ready to defend myself when I stepped through the door of planet fitness, I had my gym bag with me and my tanning googles ready to be back. I used to be greeted with a smile, now I was laughed at and they don’t care that I was a good customer for years, and they don’t care that I lost my job and I still haven’t recovered or that I went back to college and my income is very limited, he wants me to pay up for someone else’s mistake instead of having a valued member back at the gym. I walked out. I will not pay $75 for someone else’s mistake, it’s not right. I closed my membership in person, at least that’s what I asked the guy to do a year ago, clearly he didn’t do it. But I shouldn’t be paying for that especially when I am short on money. Too bad, I liked this place even though I had to drive 15 minute to get here.

My favorite location! This is the cleanest, friendliest least stressful Planet Fitness I've been to so far between Naples and Tampa. The tanning machines are always clean (they have the stand up hybrid tanning beds with redlight which doesn't burn my fair skin and I get a nice sunkissed color in 9 minutes) and the staff doesn't hand me a bottle of cleaning spray at the front desk, like at other locations where they want the members to clean and the staff does nothing besides watching movies on their cellphones. Here, the staff smiles and want to be helpful. There are lockers with number combinations which was awesome when i forgot to bring my lock. Rafael and Ace have been so nice and helpful always with a smile, others too, but when I came here 3 times so far they were always here. The workout equipments are clean and new, and in good working condition. Place is not as busy as other locations which makes it easier to get my workout done and be in and out without having to wait for my turn. Keep it up and I'll be keep coming...

Been a loyal member for over a year and a half, and only cancelled membership because I'm moving. PF in Carrollwood is unparalleled in quality for the price. For less than $20 monthly you get unlimited access to the gym that is open 24 hours five days, access to message chairs, tanning booths and more. There is plenty of gym equipment, even when it's busy there's usually plenty of cardio machines available. Sometimes it's a bit crowded in the early evening but it's rarely super packed. The only thing I've had to wait for on occasion is a message chair, but there is a comfy lounge area for those waiting or just catching a breather after their exercise routine. The location can appeal to anyone, from the elderly that need a slower pace, to the out-of-shape just getting started, to the dedicated health and fitness expert.

The staff do a fantastic job keeping the place clean and tidy. Most days I'm working out I will see one of the staff doing rounds to clean up. When equipment goes out of order it's usually fixed quickly. The bathroom and locker are especially kept neat. Speaking of staff, they are very polite and helpful. The place also has a very chill atmosphere, despite PF's reputation for strict policy issues this place is very relaxed and helpful, so long as you aren't actively causing a scene no one's going to give you a hard time. Never even heard them have to use the lunk alarm, because all the members here are just calm, focused people trying to get fit. They do offer classes and fitness coaching but it is not mandatory, you can just come in and workout as you see fit.

Plenty of equipment, almost always open, polite staff and well-maintained premises. All this at a very decent membership price. Can't ask for anything more at a fitness center. Highly...

I have been to many different PF in different states and this one is closer to the bottom. This is my home PF. I come here at least 4 times a week. I still don't know who the manger is. All of the workers are at the front desk on their phones all the time. I have literally walked in and walked out without anyone looking up, or saying hello or bye, and they don't even check if you scanned in or not which is a safety issue. Dan (while nice) spends most of the time drawing and not paying attention to customers, or regulating (2 kids screwing around on the treadmill wearing sandals or homeless guy living there they claimed "was a member"). A few times I saw workers cleaning, restocking supplies, but thought this was supposed to happen more Frequently. Not everyone sprays down their machine before or after use, (just myself and a few people) which is disgusting. They just now got a Personal trainer. At least 1 or 2 TVs are off. I asked Dan if we can change one TV to ESPN, SC or local sporting event, he said no. Why do I want to watch emerald sell his oven or infomercial for food when I am working out and the rest are the same channels no one watches at home. This place is always packed during the week but empty on the weekend. When I go the same people are there working out but no one smiles or says hi or talks to anyone which is weird to me.

Oh and the "fake 5 star reviews" that are just copied and pasted with all the workers names on it is because there is a sign that says "if you write a 5 star review and list all the workers you get a free can of Celsius." Dishonest! Smh 🤦‍♂️ I did call them out on it.

If there was a better PF out there i would switch but they make it impossible to cancel...