Burger King — Restaurant in Florida

This restaurant is by far the worst BK ever. Every time they make mistakes. Today, it took 5 minutes wait time to order at the drive thru, the girl put us on hold for 5 minutes. She disconnected quickly after I asked her my total which didn’t display on the screen. At the window, she didn’t tell us the total I had to ask again, then no receipt which I then requested later. One of the orders was number1 Large size. She gave us a medium drink instead, I had to request a large one. Then after getting home, we found out they gave us a whopper instead of a double whopper for the second order. How frustrating and annoying this is! Did I also mention after arriving at the window it was another 5 minutes before the order was ready. Seriously you call this a ‘fast food’ restaurant??? Who’s the manager? Who’s the district manager??? Who runs this rundown BK? Is anyone in charge at all??? With this type of service, why would anyone support fast food employees demand for better pay?? Screw all of you!!! I tried to leave a survey as shown on the back of the receipt. Oh guess what, surprise surprise, it won’t go through because the receipt doesn’t contain a survey code! What you know…Burger King sucks big time! Close the doors and disappear from the area please! Another thing I noticed it was a girl who attended us but the name on the receipt is of a guy ‘Ryan’ wow. Is that your stellar customer service BK?? I called the restaurant number, it rang till it hung up. Nobody answered. I really hope a lightning pays you a visit, you deserve it for your...

Looking back through my photos I found some I had taken a while back, and I forgot to write this up, better late than never...

Worst service, food, and experience in fast food ever. The kid taking my order sounded (and acted/looked as I pulled around) high and barely functioning, and after taking my order asked us to pull up and wait because the fries were being made fresh. 8 minutes later the food was brought out. We lived about 1 minute away, so after checking the order we just headed home to eat. Cold soggy fries, and a whopper (which I was introducing my wife to for the first time, building it up) that was not only cold, but just a couple pieces of the bagged lettuce you get at the store and what looked like 2 tiny slices of roma tomato. NOT the Whopper I grew up with and loved. After 2 bites and snapping a couple photos it went in the trash along with the fries.

I filled out the customer survey on the receipt regarding the experience, being genuinely concerned that BK had changed so much in the past year with the ingredients and quality. I didn't want free food, I just wanted to know if this was company wide or just that location using sub-standard ingredients to save money, which should be addressed. I answered "yes" when asked if I wanted a manager to contact me, leaving my email and phone number. Nothing. I never received any response. Very disappointed that I may never go to BK, or try Whopper again, as it was my favorite fast food...

WORST BURGER KING EVER! If I could give less than 1 star for this Burger King, I would, and I love Burger King. I don't understand how a place that's this bad continues to operate under a nationally recognized brand. I've never had such consistently bad service from a place in my life. I get the wrong order. I'll order a coke and get a soda water. I've waited 21 minutes for a double cheeseburger and a drink. I've even ordered a double cheeseburger only to find out that it's missing a patty or two. I've gotten to the point that I've tried to avoid it all together and tell my friends to do the same, but it's literally the only fast food spot that's convenient. I've called the complaint line, tweeted, emailed, and Facebook messaged trying to let the good people at Burger King know that someone is destroying their name, but nothing. I get no response, no validation, no "we have heard your concerns and we will investigate". So I continue to go on loathing the worst Burger King in the world. I mean come on, the last time I went through the drive-thru, they asked me to wait at the back window (even though there was nobody in front of me), until they motioned me forward. It doesn't take a rocket surgeon to figure out they're trying to cheat their...