Walgreens — Local services in City of Cohoes

I bought my BF a pair of Totes slippers at this location. They run small I guess so I went to swap them for a bigger size but realized they weren’t in my car so I went in to see if they had them and talked to a worker that was up front. I explained how they were a men’s size and didn’t even fit me so i needed to exchange for a bigger size but didn’t have the receipt. She said the only way to return without a receipt was if i used my Walgreens card which I wasn’t sure if I had. I then asked when Walgreens implemented this policy because I was always able to exchange or return for store credit in the past. She said she’s been there for 3 years and it’s been that way as long as she worked there. The next day I went to the Clifton Park location. Went in and told the cashier why I was there. She directed me to the slippers and when I came back told me she’d need a manager to do the exchange without a receipt. The manager came up and I told him what happened at the Troy location and he said that was never a policy and he didn’t know why she would have said that. So I guess id say if you have to shop there and do a return don’t listen to them if they say they can’t do it without a receipt. My guess is she was just too lazy to actually do her job and...

This Walgreens sucks and so do the staff customer service should be completely sweet smiles hello I'll be right with u I got none of this I wasn't greeted I knew that I was going to be treated like I wasn't existent as I walked up to the counter I wasn't even greeted I was seen but I just stood waiting and waiting when the pharmacist just picked up the phone then the cashier just saw me and got on the phone acted as if I wasn't there first at all then I just waited not even being helped before they got on the phone they both just had me waiting for over 15 minutes about 20 minutes I shouted out where's the proper assistance at I walked in got seen but no hello I'll be right with u very nasty attitudes I just waited there at the counter as soon as I just walked up I gotten no politeness no professionalism no consideration at all I just wasted 20 minutes of my time just waiting on line with out any acknowledgement at least not even so I got so heated I just ended up walking out there should be a law about this for real Walgreens need better quality professional decent service just wasted my damn time I'll be charging my pharmacy as of now this...

Jennifer in the pharmacy was wonderful. I had to move scripts from one pharmacy to another because my Walgreens was out of stock. I just ask all my scripts be sent to this one because I didn't want to run to multiple pharmacies 30 min apart for different medications. She was patient and told me to wait 10 more minutes and she could add on the other one too and saved me a trip. She really was helpful on the phone and in person. The only reason I gave 4 stars is because the automated system is AWFUL. It is hard to bypass their automated system talk to someone when you KNOW it is something the automated system cannot help you with (i.e. prior authorization, ok to pay out of pocket please go ahead and fill script, pulling scripts from other walgreens, etc). It can do basic function like fill a script off rx # which you can do in app. But anything else more complex, you really...