Josh’s Care & Repair — Local services in City of Gloversville

I brought my iPhone 13 Pro Max to be fixed on 2/27/24, the back had shattered. When I went to pick it up I was told their laser had went across my cameras causing them to not look the same, I was told they still work fine and didn’t affect anything and was given a $30 discount for the repair and told they would replace the lenses on the cameras. The camera was affected, they photos were “foggy” and looked off. But they were ordered them to fix and replace the lenses— I was told to stop by in a few days and they could be replaced then. I stopped by and was informed they only received one of the three cameras needed to replace them. I was asked to stop by again another day as they were going to order them. I stopped by again three days later, and they were in, they were “fixed”. The cameras are all “dinged” and look like they were rushed (which they were because they told me to come back in half hour, gave an hour and they had something else come up so I waited another half hour for them to be done). My phone comes out and I was told it’s all set. I come home play with the cameras, they don’t zoom now. They photos are completely off and blurry and won’t focus at all. I go back the next day 3/9/24 and I tell him the photos are off and still don’t look right. I was told there must be shards of glass in the camera causing this and it’s on them to fix and they will order and replace the whole camera. They took my information and said they would call when the parts come in. I hadn’t heard anything so I attempted to call on 3/19 and they directed me to a full voicemail. I then went to their Facebook page and found an email, and got a reply that same day as follows—“Hello Elizabeth, I have not forgot you or your phone that has been bad luck to me. Unfortunately this has not arrived yet, but we’re expecting it any day! As soon as I have it in hand, I’ll be reaching out to you.” I still haven’t heard anything for another week on 3/25 I contacted the BBB to which they are ignoring the concerns. It’s now 4/1/24 and I still don’t have a phone camera that can be used because of their mess up. I wouldn’t recommend the services at all. They scratched what was put in and put in a light that doesn’t even go with this phone. Here to add to to follow up from the "owner", after reading your response I should have known that this would happen. There was an excuse for everything and you failed to take fault in your own actions. When I walked into your shop in 2-27-24 I did in fact come at 4pm giving you two hours to repair the phone-I came as a walk-in the Friday before and you stated you needed to order the back for my phone to have this fixed and due to my work schedule I came in on Tuesday to provide enough time to get this done. I came back at 5:30pm to pick my phone up and you informed me that my phone was giving you issues and you machine lasered the cameras. Just going to cover this now, there was in fact no pass code on the phone until today when I had to come back again 4-4-24 to have the whole camera replaced because I don't trust your work. So this was tested by you the day that I had come in, and if you check your records you will see that there was no pass code listed when I created and account with your shop. Your machine being off isn't the customers responsibility to take on and have to worry. You continued to say "Were in it for the long hall to make it and I repeat, Perfect"! I have made several attempts to connect with you even through the BBB which you claim your accredited through, you are not-a simple google check verified this. So now here we are 4-4-24 I bring my phone in again to have the whole camera replaced and you weren't happy that you received this review and it was known that I made a point to voice my experience with your service has been less than good. I pick up my phone today and I'm told it was all replaced, and now I get an error message stating theirs unknown parts...

I took my Ipad Air 2 (I know it's old but it was functioning before the battery stopped charging) in to see if they could figure out why my battery wouldn't charge on or about January 4th. I had previously taken it to the Apple store where I was told that it was not fixable after they tried charging it for 10-15 minutes. (Probably looking for a sale.) It's been 2 months and they are still working on it. I have gone in multiple times to see about the progress of them finding out why. The first time, they told me they were only able to charge it to 3% which is where I could get it to. The next time they were still trying to figure it out. The 3rd time was it was in the back. The last time I was told it was apart and being worked on. I thought if nothing else, they would change out the battery for another one which I found out can be done. Not sure what is happening but I plan on going in sometime this coming week to get it whether it's fixed or not. Not blaming them for not being able to fix it but if they can't, admit it and just let me know to come get it. They are nice and friendly and most likely knowledgeable about fixing stuff (these are the reasons for me to take it there) but if you are unable to fix something, let people know so we can come get it so you are able to work on other devices without being bothered about ones that can't be fixed. I do appreciate...

The team at Josh's seems to be nice. However... We brought in a Samsung Note20 Ultra to have the camera glass replaced as a piece of it had broken. Upon review of the phone, they stated the cameras' were surprisingly, "perfect". After pulling off the camera protective screen he realized they had the wrong part & had to order. So he covered the cameras with tape and asked us to return in a couple of days when the part came in. We did and they finished the install. We noticed that the existing main camera was now cloudy (no issues before), like there was something on the camera lens. He said they would replace the camera. After replacing the camera, we noticed that the new camera would not focus. He said he would order and replace the camera. He said the camera would come in before Labor day. When I sent him a message, "It never did." then blamed shipping company and it was delayed. Several days later I asked again, he replied, "No sir. I'm gonna message as soon as in hand". Then the ghosting started. He wouldn't respond to text or email....