The Home Depot — Local services in City of Ithaca

I ordered an interior door on august 31st with a delivery dat of September 28th that day came and no door they then tell me it will be here the the following week so the following week comes and no door they tell me it will be her the following Friday and that Friday came and no door now over a month and a half I’m beyond angry so I call at the lack of concern from the store’s employees who don’t care to figure out where this 400 dollar interior door is they tell me call 1800 Home Depot they can deal with it so I did and they call the store I sit on hold for 10 minutes they come back and tell me that the door will be here today October 5th GUARANTEED they have tracked the door down so I start my day call Home Depot to confirm if my door is there and NOPE no door now they tell me it’s in transit on a truck headed to Buffalo N.Y really? Guaranteed to be here today nii is w they say it’ll be here tomorrow yeah right I will bet that door does not arrive tomorrow I’m sick and tired of this run around they have done nothing to compensate for this or to get a speedy delivery they show no concern to this issue I still been a month and a half for an interior door and they blame it on the virus that’s the new get out of jail free card with businesses anymore any problems it’s the virus, my car won’t start it’s the virus batteries die in the remote it’s the virus it’s getting old this is exactly why I shop at Lowe’s they never have this kind of service unfortunately they didn’t have this door or I would have had it a month ago and installed I’m going to need 12 more of these doors but I will not purchase them from Home Depot if I can’t find them elsewhere I will switch the door style because I will not buy anything from Home Depot ever again so ridiculous LOWES LOWES LOWES where you get what you want when you want not...

Home Depot, Ithaca is my go-to Home Depot store. I want to share my experience with Sarah from the hardware department. I purchased a bench online and while assembling it over the weekend, two of the bolts stripped and I was unable to finish putting the bench together. I called the store disappointed and frustrated and spoke to Sarah who indicated someone at the store will be able to take a look at the bench and see if they can help. When I got to the store I went to the customer service desk and asked a staff member to page Sarah. I was then told that Sarah said to go to the tool rental desk and someone should be able to help me. I went to the tool rental desk and the employee behind the counter advised me to return the bench as it sounded like I will need to either rent or purchase tools/hardware to fix the bench - which I didn't seem was fair for me to do. I then walked back to the customer service desk and explained the whole situation in an attempt to return the bench. The employee I spoke with then asked Sarah to talk to me. After I explained the outcome of the conversation with the tool rental desk, Sarah walked with me to my car to take a look at the bench. She then went back inside the store several times to get the appropriate tools to get the bolts into the bench and I was able to leave the store with a fully assembled bench. This whole process was not a five minute deal and Sarah was patient and gave me her undivided attention the entire time. This is not the first time Sarah has helped me in a frustrating situation and had it not been for Sarah I would have probably returned the bench and wait another week for a replacement or would have probably taken my...

Coolest Home Depot experience to date with the dynamic duo Bonnie and Clyde.. I mean Bonnie and Mike, in the paint department! They made picking out paint fun and easy. Hey Home Depot…Mike deserves a raise. This is a man who loves his job and speaks highly of his employer. That is so rare to find nowadays! We had a really fun conversation with him and he agreed to come check out our local business to make a skydive. We are holding you to that promise, Mike!!

I would have totally given five stars if not for the rude woman at the front of the store who has given us a hard time twice at the check out in the past week. It is not the customer’s fault that Home Depot doesn’t tag things properly, and should not be up to the customer to run back and take photos of codes on the shelf to prove the price to them. We found the item in question in their system and she swore up and down there was “no way it was that cheap”. We then had to run back and forth multiple times to the garden section to show that we weren’t trying to rip off Home Depot for six dollars, when we spend thousands a year here!

No need for the rudeness on your way out when there’s such cool people working in the rest...