Long Island Homebrew — Local services in City of Long Beach

I made an online order on 7 November 2018. Two months later I noticed that I did had not received my order. I sent an email to the company to inquire about the status of the order, they told me that I did not pay for shipping and that they had tried to contact me. I checked my phone and email not seeing anything from them, so I know that no one tried to contact me. I told them this in an email and again no contact, I tried to call two times and left a message with no return call. I emailed again and finally got an email back from Brett stating that he would send the order and they pay for the shipping since a mistake at their end had been made. We worked out that I would call and give my credit card number since the original order had expired. Since that time I have tried to call at least twice with not return call. I also sent two emails that stated I would be available anytime on three different days, no phone call. I have now sent three additional emails without a return email since 14 January 2019. I give one star since I can give zero stars.

I post this only to share my experience with Long Island Homebrew, you make your own decision on whether you do...

I ordered 2 hop plants from them a few weeks back, while the experience wasn't perfect, with all the reviews here saying they are fake or a scam, I feel the need the leave this mostly positive review because I did in fact receive the product. But a suggestion to the business, they really need better communication, especially with all these negative reviews. I didn't get any sort of confirmation email after making the purchase, to the point I was doubting if it went through until I checked that my card had been charged. A week went by with no contact, at that point I found all the reviews here and pretty much assumed I had been scammed. After another week I finally got an email saying the order had been shipped. In another week I finally received it. Very long shipping time, but after seeing the paperwork for the quarantine and shipping procedure for live plants I totally get and understand that, but especially when all these reviews about the company being a scam are going to freak people out, some communication, at the very least an automated confirmation email when placing the order would have been appreciated. But in the end I did receive two awesome...

I attempted to order several specialty malts and a hard-to-find yeast from Long Island Homebrew. Although I got a confirmation e-mail about my order, I didn't hear anything until a week later when a cryptic message from the store informed me that one of the items was out of stock and my entire order would be delayed. I tried to call but the Google Assistant screener wouldn't connect me (or the owner declined to answer after I'd stated my name to the screener). I sent an e-mail reply asking for more info on what was out of stock, and to please just ship what was actually available. A few more days without answer and I e-mailed again to ask for a refund. A week more without answer and I had to file a dispute with my credit card company.

As other reviews on here mention, these are not the actions of a reputable business. If you live nearby it, great. You will likely waste your time (and miss some brewing schedules) as I did if you try to order online or contact the...