Raymour & Flanigan Furniture and Mattress Store — Local services in City of Olean

1 star is way to generous for a retailer that flat out lies. While shopping the sales representative told my wife and I that we could have delivery on Sunday, the day after we were in the store. After a quick discussion with the manager, as we were running our card in the store, the sales representative and manager quickly changed their tune. We worked things out and agreed to a delivery on Saturday (a week from the day we were in store). Well according a text, Raymour and Flanigan was going to deliver the mattress we purchased, 5 days early, on Tuesday a day both my wife and I had expressly said would not work. After a a phone call to the local (Olean, Ny) store it was revealed to us that the only day that a delivery was possible was that Tuesday because the delivery warehouse was changing their delivery schedule. So being resigned to wasting a vacation day due to gross incompetence, my mattress was delivered on time, we have not a single bad word to say about the 2 gentleman who actually delivered the mattresses. In a misguided attempt to make up for the mistake in store we were told that Raymour and Flanigan would be sending us a gift card. Upon receipt of the said gift card the ONLY place we can use the $100 gift card is at a Raymour and Flanigan store. I really hope someone at the corporate headquarters reviews this review, which really does deserve a negative star review because anyone with half a brain would realize that my wife and I would never patronize such an organization with such gross incompetence. Furthermore, we also ordered a pillow and sheet bundle. The pillows are clearly not the same pillows we indicated that we wished to purchase to the sales representative. The pillows we wanted were very firm. The pillows we received are flatter that flat if that is at all possible. A trip into the store with such gross incompetence is not worth my precious or my wife's precious time.

Once we we received the worthless gift card in the mail, it is advertised on the packaging that any mattress purchase over $500 is in fact eligible for next day delivery. If not next they do state that they deliver SEVEN days a week. Not the 2 days per week that were expressly told to.us that was possible. How is it that we can be told one thing and advertise nationally another. The mattress we purchased was THREE TIMES the amount to be eligible for delivery 7 days a week. We were even told that they could leave the mattress we purchased on the porch. This mattress comes in a box and weighs 65lbs. Something that could be easily thrown over a should (as the delivery guy did) and walked off with.

Due to gross incompetence and negligence I would refer anyone considering purchasing any item from Raymour & Flanigan (no matter the price) to their closest major competitor. I would suspect that any sort of dismal customer service would much better than anything any Raymour & Flanigan store could provide. In summary, run as far and as fast as you can from a retailer that will flat out lie to you. I believe my wife and I were lucky to actually receive a portion of what...

I recently had the pleasure of working with Leia at Raymour & Flanigan in Olean, NY, and I must say, my experience exceeded all expectations. Leia is not just a salesperson; she's a consummate professional who goes above and beyond to ensure her customers are satisfied.

From the moment I walked into the store, Leia greeted me with a warm smile and a genuine eagerness to assist. She took the time to understand my needs and preferences, offering valuable insights and expert guidance every step of the way. Her knowledge of the furniture and mattress options available was impressive, and she patiently answered all of my questions, never once making me feel rushed or pressured.

What truly sets Leia apart is her exceptional customer service. She listened attentively to my requirements and worked tirelessly to find the perfect pieces for my home within my budget. Her attention to detail and commitment to customer satisfaction are unmatched. She even went above and beyond to coordinate delivery and ensure everything arrived on time and in perfect condition.

Thanks to Leia's expertise and dedication, I am now the proud owner of beautiful furniture and a comfortable mattress that exceed my expectations in every way. I cannot recommend Leia and Raymour & Flanigan enough. If you're in the market for furniture or mattresses, do yourself a favor and ask for Leia. You won't be disappointed!

Thank you, Leia, for providing such an outstanding shopping experience. You truly are a credit to your profession and a shining example of what excellent customer...

My wife and I have purchased from this store various furnishings for our home over the past 15 plus years. We have always enjoyed shopping at this store because each sales person who waited on us was always very patient, courteous and friendly.

Amy Rupp, the store manager waited on us this time. She went above and beyond my expectations. My wife and I were looking to replace a mattress which was defective, which we had purchased there and was still under warranty. She gave us the credit for the mattress which was defective and also honored the additional $200.00 off, because we were there the previous week, when the mattress was on sale.

She explained the differences in how the mattresses were made with the coil springs. She explained the difference in firm, extra firm, plush and pillow top mattresses. She also inquired if we were back or side sleepers and suggested three different mattresses to try out.

She didn't pressure us into purchasing a mattress that we didn't want and she insisted that we take our time as this was an investment. She wanted us to purchase the mattress that we wanted. She was very patient and courtesy. As always it was a pleasure to shop at this store and I would most definitely recommend this store...