Kinney Drugs Pharmacy — Local services in City of Plattsburgh

I've been with this pharmacy since 2019 and find myself frustrated with almost every visit to their pharmacy. In the last 6 visits, they've either not had the medication I needed or simply forgot to include it in my order. Note that I get my refills through their website so there should be absolutely ZERO confusion. The least they can do is call or email me that there is a problem or a delay, but... NO... they don't. Also note that my prescriptions are the most regularly prescribed out there. Nope... Forgotten or none in stock and NO communication telling me of the problem. On the positive side, the website is OK. You can easily refill your prescriptions. Don't ask me what they do with the order once it's made, but the website is OK.. Also, their window help (I use the drive-thru) is surly, sometimes rude and curt. Never a smile, never a hello. They also look the part. I rarely take exception to retail sales help - it's a rough, thankless job - but these 'folks' go above and beyond the normal pale of being just annoying and I feel their shoddy performance needs to be outed.

I previously used 'another' pharmacy. Never a problem.. Always courteous.. Here..... problems from one end of the spectrum to the other. Wish I had better news.

EDIT It's now Nov. 2021 and I must say performance has picked up. There appears to be new customer service staff in the pharmacy who actually seem happy to be there, and are prompt and professional. They still fail to notify me that a requested refill made on their website was not included (I've learned to look in the bag before leaving), but once asked, they check my account and claim they've faxed my doc and requested an increase to the number of refills. On talking to my doctor's office, they claim the get lots of such requests and, apparently, some slip through the cracks and are not addressed. Believable, given this COVID world we're living in. So I make the requests directly to my Doc's office and they notify the pharmacy. SUGGESTION: Kinney... Do not allow a customer to request a refill on your website if those refills have expired/been used. Just a thought, and thanks for getting your act...

I recently went to the pharmacy at Kinneys Drugs on Veterans Avenue to get a prescription filled. WOW!!! What an ordeal!!! I had to come to the store THREE times to check for my prescription, finally on the third visit a friendly lady assisted me, gave me my script, she noticed it was rather pricey, I told her that my insurance would not cover the cost, she wanted to check if they could which was nice, but left me waiting for fifteen minutes, then I watched her leave because her shift was done, yet I was still waiting for another fifteen minutes till I got up to ask someone about my medicine which no one knew what she had done. The cost of the prescription was what I had told her. She just felt the need to waste thirty minutes of my day for nothing. HUGE WASTE of time, thank you. Not to mention I come to this store every week and spend between fifty to a hundred dollars on store items. I have been coming here for years, even before the move, very disappointed. What...

I called and checked when I prescription would be ready as the dr had already called to verify that the Kinney’s at 6 Veteran’s Lane. I was told 30 to 40 minutes. I asked if there was any way to get it sooner as my partner had just had surgery. The technician did apologize and said they were very busy today and it would be at least 30 minutes. When we went to pick up the prescription we were told it would be another hour and the pharmacist, Jennifer, was extremely rude about it and attempted to use her position to justify her rudeness! I previously have worked for an extremely busy Kinney Drugs in Vermont years ago and it was NEVER appropriate or acceptable for the clerks, technicians, let alone the pharmacist to be rude!...