Metro by T-Mobile — Local services in City of Poughkeepsie

I had two problems with the sale representative. I lost my phone and when I replaced it he put another phone number in, although I told him that I need my original. He decided to call the police on me because, I insisted that he did wrong and not me. That's when I told him to play the recording, as he was recording me. He then apologized. It took me 3 months to get back my number, while my other line was locked down. 3 weeks ago he told me to upgrade. He introduced a phone I've never heard of. I wasn't interested. He and his assistant said that it was the best on the market. The same day that I bought it, I got rhe worst service than the phone I had before. I went back to have it changed and he wouldn't. I paid for the case and he hadn't given it to me. Now all the phones that I have with Metro by T-mobile are malfunctioning. I think that I'll have to change to some...

I bought a phone on Feb 26 2025. Phone freezes and drops calls. Called Metro Pcs 611 first. Then called store when I was informed my phone actually cost 159.99. Manager charged 427.00 for a 159.99 phone. Contacted metro pcs 611. Manager of store refused to give a break down of charges claimed computer was down and could not provide the break down. Metro pcs 611 said that's weird they don't have any information on the sale. Manager used racial slurs and threatened to call the police. I asked him to do so. Watched him over charge 2 other customers. I had to file consumer fraud complaints and had to request an investigation. Also found out my complaint is not the first 1. Seems to have a problem with immigrants and women even though I'm not an immigrant. Manager Can not provide proof of charges and refused to...

Metro pcs is a total scam owned by thieves. My Cell Phone was broken in new York while I was on vacations (I am from miami) and went to a metro pcs because I have been paying ensurance for almost 3 years with them, so that if an accident like this happens they would fix the problem. When I went to the first metro store the guy told me that I should put the claim on the broken phone (I would receive a new phone for $275 of deductible at my home in miami). I needed a phone urgently so I could fly back to miami, so I bought a new “cheap” phone for 120 and called metro pcs costumer service to activate the SIM card in the new phone.Then went to another metro pcs and the guy asked me another 75 for activation fee. This is a...